IT Professionals | Los Angeles Air Force Base | Contingent | El Segundo, CA

Description

Ares Enterprise is seeking qualified management, technical, and cybersecurity professionals to support enterprise IT operations at Los Angeles Air Force Base (LAAFB), Space Systems Command (SSC), and supported geographically separated locations. The program supports approximately 6,000 users across classified and unclassified environments, providing the technology services necessary for daily operations, secure collaboration, and mission execution.

We are seeking candidates across multiple specialties and experience levels. Selected personnel will work alongside government leadership, military personnel, enterprise service providers, and other contractors to maintain dependable IT services, resolve technical issues, improve business processes, and implement modernization initiatives. Responsibilities will vary by position and may include:

Program Management and Service Delivery

• Manage contract operations, staffing, schedules, deliverables, and service quality across multiple technical teams and customer organizations.
• Serve as a primary point of coordination with government stakeholders to address priorities, performance concerns, resource needs, and operational risks.
• Prepare status reports, management briefings, performance dashboards, and corrective action plans.
• Monitor service levels, customer satisfaction, workload trends, and project milestones.
• Lead transition activities, continuity planning, quality assurance, and continuous service improvement.

Help Desk, Deskside, and Executive Support

• Provide responsive technical support for desktops, laptops, mobile devices, printers, peripherals, software, and user connectivity.
• Diagnose and resolve hardware, operating system, application, account access, and certificate issues.
• Record, prioritize, update, and resolve incidents and service requests using ServiceNow or the government-designated IT service management system.
• Coordinate escalations with enterprise service desks, infrastructure teams, equipment manufacturers, and other support organizations.
• Support equipment installation, workstation moves, technology refresh, user onboarding and offboarding, and senior leader requirements.
• Provide dedicated customer support within assigned SSC organizations and secure work areas.

IT Asset and Software License Management

• Maintain accurate hardware inventories, equipment records, hand receipts, and supporting accountability documentation.
• Support shipping, receiving, storage, distribution, transfer, sanitization, and disposal of IT equipment.
• Coordinate physical inventories and reconcile missing, excess, damaged, or obsolete assets.
• Track software licenses, review installed software, and identify licensing discrepancies or unauthorized applications.
• Provide guidance and training to property custodians and unit software license managers.

Network, Systems, and Database Administration

• Operate and maintain locally managed networks, servers, virtual environments, databases, and supporting infrastructure within the assigned scope.
• Perform system configuration, patching, upgrades, performance monitoring, troubleshooting, and preventive maintenance.
• Manage user accounts, permissions, privileged access, and configuration records.
• Execute and validate backups, restoration procedures, and recovery activities.
• Maintain technical documentation and coordinate changes with government personnel and enterprise infrastructure providers.
• Support Microsoft Windows Server, VMware, Microsoft SQL Server, Oracle, Cisco, and related technologies as required by the position.

Cybersecurity and Secure Communications

• Support cybersecurity operations, security assessments, vulnerability management, compliance monitoring, and remediation tracking.
• Maintain security documentation and support Risk Management Framework activities and system authorization requirements.
• Apply security configurations and assist with implementing applicable Security Technical Implementation Guides.
• Support incident reporting, inspections, audits, and corrective actions.
• Perform Information Systems Security Manager or Information Systems Security Officer duties where assigned.
• For designated COMSEC positions, manage cryptographic equipment, keying material, inventories, accountability records, secure voice systems, and user training.

IT Planning, Engineering, and Configuration Management

• Gather and analyze customer requirements and recommend technical solutions that support mission needs.
• Conduct site surveys, evaluate hardware and software options, and develop implementation approaches and cost estimates.
• Support project planning, equipment installation, infrastructure modifications, technology refresh, and migration activities.
• Maintain system diagrams, installation records, configuration documentation, and implementation schedules.
• Support quality assurance reviews, self-inspections, and operational process improvements.

Video Teleconferencing and Audiovisual Support

• Install, configure, test, operate, and troubleshoot classified and unclassified conferencing equipment.
• Support Microsoft Teams meetings, secure VTC sessions, conference rooms, presentations, and senior leader events.
• Maintain cameras, microphones, displays, speakers, codecs, and associated audiovisual components.
• Perform pre-event testing and provide live technical assistance to minimize meeting disruptions.
• Document equipment issues, maintenance actions, usage, and customer support activities.

Knowledge Management and Information Governance

• Support records management, publications and forms, privacy programs, and Freedom of Information Act processing under government direction.
• Develop, organize, and maintain SharePoint sites, document libraries, permissions, and collaboration content.
• Assist with information cleanup, migration, retention, and organizational changes.
• Maintain user guides, standard operating procedures, knowledge articles, and training materials.
• Provide training and assistance to records custodians, knowledge managers, and end users.

Application Support, Automation, and Reporting

• Maintain and enhance SharePoint Online and on-premises collaboration environments.
• Develop and support Power Apps, Power Automate workflows, and Power BI dashboards to improve business processes and reporting.
• Translate customer needs into application enhancements, automated workflows, and usable reporting solutions.
• Support Microsoft Project Server, Integrated Master Schedule applications, personnel databases, and associated SQL environments.
• Perform application troubleshooting, testing, permissions management, data imports, reporting, and documentation.
• Identify opportunities to standardize solutions, reduce manual work, and improve usability across supported organizations.

Requirements

Education and Experience

• Education, professional experience, and technical training appropriate to the assigned position and level of responsibility.
• Demonstrated experience in one or more of the functional areas described above.
• Practical ability to operate, maintain, troubleshoot, manage, or improve the systems and services associated with the selected specialty.
• Management candidates should demonstrate experience leading technical teams, coordinating customer requirements, managing performance, and delivering contractual requirements.
• Senior technical candidates should demonstrate experience resolving complex issues, developing solutions, and advising customers or junior personnel.

Security and Access

• Must meet the personnel security and clearance requirements of the assigned position and work location.
• Certain positions require Secret clearance; designated classified, cybersecurity, and COMSEC positions may require Top Secret/SCI access.
• Ability to obtain and maintain a Common Access Card and required installation, facility, and system access.
• Ability to handle classified information, Controlled Unclassified Information, and personally identifiable information according to applicable procedures.

Technical Qualifications and Certifications

• Meet applicable DoD 8140 and Defense Cyber Workforce Framework qualifications for the assigned work role, where required.
• Hold or obtain relevant commercial certifications and computing environment qualifications within contractually required timeframes.
• Working knowledge of the technologies relevant to the position, which may include ServiceNow, Microsoft 365, SharePoint, Power Platform, Windows Server, VMware, SQL Server, Oracle, Cisco, or secure conferencing systems.
• Familiarity with incident management, service requests, change management, configuration management, and service performance reporting.
• Cybersecurity candidates should have experience with security controls, vulnerability remediation, compliance documentation, and risk management.
• Application and automation candidates should have experience gathering requirements, configuring or developing solutions, testing changes, and supporting users.

Professional Skills

• Strong analytical, troubleshooting, organizational, and customer service skills.
• Ability to communicate technical information clearly to users, technical teams, and government leadership.
• Ability to prepare accurate documentation, reports, procedures, and training materials.
• Ability to prioritize competing requests, meet deadlines, and maintain accountability for assigned work.
• Ability to work independently while coordinating effectively across multiple teams and organizations.
• Commitment to service quality, information security, and continuous improvement.

Work Environment and Availability

• Most positions require on-site support at LAAFB in El Segundo, California, or another designated customer location.
• Telework eligibility depends on the assigned position and government approval.
• Availability for occasional after-hours maintenance, emergency response, on-call rotations, special events, or travel as required.
• Field service and asset management positions may involve moving, installing, and handling IT equipment.

Preferred Qualifications

• Experience supporting DoD, Air Force, Space Force, or other federal customers.
• Familiarity with NIPRNet, SIPRNet, classified facilities, and military installation operations.
• Experience supporting executive customers, geographically dispersed organizations, or enterprise IT environments.
• Relevant project management, IT service management, cybersecurity, Microsoft, networking, database, or virtualization certifications.