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JOB DETAILS

Customer Service Account Coordinator

CompanyL2 Brands
LocationPenn Township
Work ModeOn Site
PostedOctober 19, 2026
About The Company
L2 Brands is a leading designer, manufacturer and marketer of high-quality, custom-logo apparel, headwear and home décor serving the large and growing Collegiate, Resort/Destination, Golf and Corporate markets. For over 30 years, L2 Brands, through its League, Legacy, Ouray and Locale lifestyle brands, has created premium customized products that connect consumers with the schools, traditions, destinations and workplaces they identify with and love. L2 Brands is deeply committed to our tight-knit, open door culture. We demonstrate this by placing creativity at the heart of everything we do, designing trend-right products, encouraging input from all levels of associates, pitching in to help others when needed and taking care of our people with great benefits. Our office motto is “Work Hard and Be Nice”, and behind that credo are L2’s Core Values of putting our customers’ satisfaction at the heart of our daily life, innovating new products and processes to win, requiring a teamwork mentality and accountability, and making a difference in both our local community as well as our factories by doing things the right way.
About the Role

Description

Customer Service Account Coordinator

Hanover, PA   Customer Service

About L2 Brands

At L2 Brands, we create the apparel and accessories people actually want to wear. For more than 30 years, we’ve been designing custom-logo apparel, headwear, and home décor for colleges, resorts, golf brands, and companies across the country.Through our family of brands — League, Legacy, Ouray, Locale, and Wild Tribute — we help people show off the places, teams, traditions, and communities they love. If you’ve ever lived in your favorite college hoodie or grabbed a souvenir hat on vacation, there’s a good chance we made it.

The Role – Customer Service Account Coordinator

We’re looking for a Customer Service Representative who thrives on organization, consistency, and keeping things running smoothly behind the scenes. You’ll manage your own group of customer accounts, solve problems, answer questions, and help ensure every order stays on track from start to finish. This role is perfect for someone who:

  • Loves structure and clear processes 
  • Enjoys staying busy and organized 
  • Communicates professionally and confidently 
  • Can juggle multiple tasks without losing attention to detail 
  • Takes pride in getting things right the first time 

What You’ll Be Doing

  • Becoming the go-to contact for your assigned customer accounts 
  • Answering customer questions by phone and email with professionalism and personality 
  • Processing orders, updates, and returns accurately and efficiently 
  • Troubleshooting issues and finding solutions independently 
  • Working closely with Production, Merchandising, and Sales teams to keep orders moving 
  • Keeping organized records and detailed customer notes 
  • Helping create a positive experience for every customer interaction 

Schedule

  • Monday–Friday | 8:00 a.m.–5:00 p.m. 
  • Occasional voluntary evenings or weekends during peak seasons 

Perks & Benefits

  • Health, dental, and vision insurance 
  • 401(k) with company match 
  • Life insurance & employee assistance program 
  • Paid time off and paid holidays 
  • Opportunities to grow your career within the company 
  • A team environment where your work truly matters 

Why People Like Working Here

We work hard, move fast, and support each other along the way. You’ll join a team that values reliability, communication, and people who take ownership of their work. Every order matters, every customer matters, and every employee plays a part in making it happen. 

Requirements

What We’re Looking For

  • High school diploma or GED
  • 2+ years of customer service experience (office or call center preferred)
  • Strong written and verbal communication skills
  • Comfort with computers and learning new systems
  • Ability to stay focused in a quiet, structured work environment with scheduled breaks
Key Skills
Customer ServiceAccount CoordinationWritten CommunicationVerbal CommunicationOrder ProcessingProblem-SolvingOrganizationAttention to DetailTime ManagementCustomer Relationship ManagementRecordkeepingEmail CommunicationPhone CommunicationComputer ProficiencyCross-Functional Collaboration
Categories
Customer Service & SupportAdministrativeSalesManufacturing
Benefits
Health InsuranceDental InsuranceVision Insurance401(k) With Company MatchLife InsuranceEmployee Assistance ProgramPaid Time OffPaid HolidaysCareer Growth Opportunities
Job Information
📋Core Responsibilities
Manage assigned customer accounts by answering questions, processing orders and returns, and resolving issues. Maintain accurate customer records and coordinate with Production, Merchandising, and Sales to keep orders on track and provide a positive customer experience.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
252
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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