✨ Our 2026 Hiring Report is out — see what 146,050 job postings say about getting hired.

Read the report →
JOB DETAILS

Team Manager

CompanyWestpac Group
LocationSydney
Work ModeOn Site
PostedOctober 20, 2026
About The Company
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID'​ biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority. We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn’t mean a change of employer at Westpac Group. We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow. Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.
About the Role

Create your best future and join the Fraud & Scams Team as a Team Manager.

  • Permanent full-time role
  • Paramatta, NSW, AU
  • Hybrid working arrangements 

What’s the role?

This role sits within Fraud and Scams Digital and leads a team dedicated to supporting customers impacted by fraud, disputes and scams. You’ll be accountable for delivering strong customer outcomes across all Westpac Group brands, ensuring every interaction is handled with care, clarity and consistency. 

Success in this role comes from strong performance uplift and driving exceptional customer outcomes with a clear focus on building capability across the team. You’ll support team members to grow their skills while ensuring all work is completed in line with Westpac Group policies, procedures and protocols. You’ll also look for ways to improve how we work, identifying opportunities to strengthen processes and customer experiences. 

As Team Manager, you’ll play a key role in creating a connected and inclusive team environment. You’ll be responsible for the effective management of people, processes, risks and dependencies, ensuring the team operates smoothly and delivers on its commitments. 

What do I need?

  • Demonstrated leadership capability with experience managing or leading teams (contact centre leaders’ advantageous) 
  • Experience across Fraud & Scams Operations preferred 
  • Understanding of Real Time Management Fundamentals 
  • Understanding of overall business processes, support systems and tools including WFM and AOM practices 
  • Ability to interpret and utilise business metrics, performance data, and operational insights to improve productivity, customer outcomes, and risk management.

Why join us? 

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: 

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates! 

• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 

• Tailored learning and development opportunities to help you grow your career within the bank. 

• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. 

Create your future today 

To get started, simply click on the APPLY or APPLY NOW button 

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. 

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section. 

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible. 

Key Skills
Team managementFraud operationsScam preventionLeadershipCustomer serviceReal time managementBusiness process improvementPerformance managementRisk managementData analysisOperational insightsStakeholder managementWFMAOM
Categories
Management & LeadershipFinance & AccountingCustomer Service & SupportSecurity & Safety
Benefits
Banking product discountsMortgage rate discountsFlexible work arrangementsCulture leaveLifestyle leaveWellbeing leaveLearning and development opportunitiesVolunteering initiatives
Job Information
📋Core Responsibilities
The Team Manager leads a team dedicated to supporting customers impacted by fraud and scams, ensuring consistent and high-quality service across all Westpac Group brands. They are responsible for managing team performance, improving operational processes, and fostering an inclusive environment while mitigating risks.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
15066
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page