Transition Services Specialist II

Description

Position Summary:

The Transition Services Specialist is the first point of contact for prospective clients. This position is assigned to work onsite in a designated portable office trailer located in the parking lot of Santa Rita Jail in Dublin, California. The employee is expected to report to this location as scheduled and comply with all applicable workplace safety, security, and operational requirements. This position requires direct communication with clients to help determine eligibility or need for services. They work in collaboration with the navigation, clinical, and other staff.   

This position offers the following work schedules:

Morning Shift: 8:00 AM – 4:30 PM, including a 30-minute unpaid meal period.

Evening Shift: 4:00 PM – 12:30 AM, including a 30-minute unpaid meal period.

We are currently hiring for the evening shift (4:00 PM – 12:30 AM). Employees assigned to this shift will receive an additional $2.00 per hour shift differential for all hours worked during their designated evening shift.

Duties and Responsibilities:

• Work both in the field at encampments and on-site at Roots clinics.
• Provide client assessments, service referrals, and transition support from the designated onsite office trailer at Santa Rita Jail.
• Collaborate with Roots staff, correctional facility personnel, and community partners to coordinate client services.
• Maintain professionalism, confidentiality, and compliance with applicable safety and security protocols.
• Interview prospective clients in person and over the phone to collect the needed data needed to make appropriate internal service referrals.
• Assess client needs and assist with service referrals and connections including, but not limited to: Social Security Insurance (SSI), Social Security card replacement, Identification Card or Driver’s License, General Assistance, CalFresh, Medi-Cal (Medicaid sign-up) or completing renewal documents.
• Complete training for HMIS.
• Complete training for CES and complete CES assessments for all clients.
• Complete Verification of Homelessness (VOH) and Verification of Disability Form (VOD) forms for all clients.
• Guide clients by explaining procedures, answering questions, and providing requested information.
• Collaborate with Navigators and other staff to support mutual clients.
• Follow-up with clients and prospective clients regarding missed appointments.
• Complete all required documentation and reports in a timely fashion and in the manner required by program contracts. 
• Input client information into database and EHR, as needed.
• Maintain a professional, safe space, and utilize de-escalation techniques with clients when necessary.
• Administrative duties including, but not limited to filing, responding to phone messages and emails in a timely manner, and attending department and staff meetings.
• Attend all required training. 
• Must be able to work full-time on site and/or in the community.
• Perform other duties as assigned by management that are consistent with the position, organizational needs, and operational priorities.

Core Competencies: 

• Client-Centered Service: Demonstrates compassion, professionalism, and respect when supporting diverse client populations.
• Communication & Collaboration: Communicates effectively and works cooperatively with clients, coworkers, and community partners.
• Problem-Solving & Adaptability: Responds appropriately to challenges, changing priorities, and client needs.
• Professionalism & Accountability: Demonstrates reliability, sound judgment, and responsibility for assigned duties.
• Conflict Resolution: Maintains composure and uses appropriate de-escalation techniques.
• Organization & Documentation: Manages time effectively, meets deadlines, and maintains accurate client records.
• Continuous Improvement: Accepts feedback, participates in training, and demonstrates a willingness to learn.

Requirements:

• High school diploma or 2 years’ relevant work experience. College degree preferred.
• Ability and willingness to work at encampments and in inclement weather.
• Ability to work with people from diverse backgrounds.
• Strong interpersonal communication and customer service skills.
• Previous de-escalation training is preferred.
• Ability to multitask.
• Active listening skills.
• Proficiency in Microsoft Office.
• Proficiency in Google Suite preferred. 
• Ability to learn, document in, and communicate within an electronic health record system.
• Physical Requirements
• Frequent sitting, standing, walking, bending, and computer use.
• Ability to travel between sites or community locations, if applicable.
• Ability to engage with participants in clinic, community, and field-based settings.

Work Environment Expectations:

• Employees working in office or clinic settings may experience normal workplace sounds, smells, and activity throughout the day.
• This may include conversations, phones ringing, typing, coughing, eating, office equipment noise, movement throughout shared spaces, food or coffee smells, cleaning products, and routine staff or client interactions.
• Employees are expected to maintain professionalism in shared workspaces by:
• Communicating respectfully with coworkers
• Using reasonable solutions to minimize distractions (headphones, white noise, etc.)
• Avoiding excessive monitoring or documenting of routine coworker behaviors
• Remaining focused on work responsibilities and operational needs
• Routine workplace sounds, mannerisms, and shared office activity are generally considered a normal part of working in a professional office or clinic environment. 
• Employees needing workplace accommodations should contact Human Resources to engage in the interactive process.

Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative  Action Employer and values diversity of culture, thought and lived experiences. 

We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status,  age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States.