JOB DETAILS
e-COMMERCE/DEPARTMENT LEAD
CompanyThe Kroger Co.
LocationYpsilanti
Work ModeOn Site
PostedOctober 20, 2026
About The Company
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™.
Founded in 1883 as a single grocery store in Cincinnati, The Kroger Co. has grown into one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states and the District of Columbia, operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift.
We operate under a variety of banner names, including supermarket and retail brands Harris Teeter, Ralphs, Fred Meyer, King Soopers, Smith’s, Fry’s, QFC, Dillons, Mariano’s, Food 4 Less, Pick ’n Save and City Market. Beyond grocery, our pharmacy teams care for customers at more than 2,200 locations nationwide.
Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items.
The Kroger story is driven by its people. Many of our associates come for a job and discover a career, supported by talent and leadership development, up to $21,000 in tuition reimbursement and more than 16 Associate Resource Groups. Together, we are creating the future of grocery retail.
We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities.
To learn more about us, visit TheKrogerCo.com. To explore careers, visit TheKrogerCo.com/careers.
About the Role
Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
- Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
- Perform responsibilities required of selectors and customer attendants as needed per company guidelines
- Train all functions and duties of the selector and customer attendant roles
- Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
- Assist with scheduling to meet operational and associates’ needs
- Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
- Print and distribute order labels, including orders for perishable departments
- Troubleshoot e-Commerce equipment and devices
- Maintain level of supplies needed to perform necessary duties
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
- Perform required opening and closing procedures
- Learn and implement process improvements as directed by division or enterprise e-Commerce team
- Provide feedback on team members daily performance and annual performance reviews
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
MINIMUM
- Proven supervisory experience
- Ability to read shelf tags
- Basic knowledge of computers
- Excellent oral/written communication skills
- Basic math skills (i.e., counting, addition, and subtraction)
- Self-directed, ability to execute projects with minimal supervision
DESIRED
- Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience
Key Skills
Supervisory experienceCustomer serviceTeam leadershipConflict managementInventory managementProcess improvementCommunication skillsBasic mathComputer literacyFood safetySchedulingTroubleshootingOrganizationPerformance managementAttention to detail
Categories
RetailManagement & LeadershipCustomer Service & SupportLogistics
Job Information
📋Core Responsibilities
The e-Commerce Lead assists the manager in overseeing daily department operations, including supervising staff, managing order intake, and ensuring high standards of customer service. They are responsible for training team members, troubleshooting equipment, and maintaining the cleanliness and organization of the staging area.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
151544
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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