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JOB DETAILS

Resepsiyonist

CompanyAccorHotel
LocationIstanbul
Work ModeOn Site
PostedOctober 20, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Şirket Tanımı

The Galata Istanbul Hotel - MGallery

Boutique hotels with personality for a remarkable travel experience

Are you one of the visitors willing to explore different silhouettes of Istanbul? Would you like to stay in an elegant and distinctive atmosphere while feeling the rhythm of Istanbul? Then, the Galata Istanbul Hotel - MGallery will highly respond to your expectations. Being located on the intersection of two busiest hubs, Karaköy and Beyoğlu, the five-star hotel stands on the core of the European side. There are standard rooms including junior suites and executive suites opening to the terrace.

The Galata Istanbul Hotel-MGallery is a boutique hotel representing luxury and originality. Its distinctive character is displayed in the spectacular views from the hotel focusing on two splendid figures of Istanbul: Galata Tower, Golden Horn. The five-star hotel offers peaceful accommodation for travelers who prefer to rest in an elegant atmosphere which is a combination of modern furniture, professional service and traditional glimpses of the historical zone around.

İş Tanımı

  • Görünüm süreçlerinin etkin bir şekilde yürütülmesi ve yürütülmesi ,

  • Misafirlerin dağılımı ve şikayetlerini titizlikle değerlendirerek, memnuniyet odaklı hizmet sunmak ,

  • Giriş-çıkış işlemleri, rezervasyon kontrolleri ve günlük ön büro operasyonlarının eksiksiz yürütülmesi,

  • Misafirlerle etkili iletişim kurarak otel süreleri uygun bir karşılama deneyimi sağlamak,

  • Ön büro departmanı ile diğer otel birimleri arasında koordinasyonu sağlamak,

  • Geri bildirimleri ve hizmetin bileşenlerinin eklenmesi.

Nitelikler

  • Yüksekokul veya üniversitelerin ilgili geçmişinin  mezun olması,

  • Ön büro alanında sınırlandırılmış ,

  • Yazılı ve sözlü olarak İngilizce iletişim becerisi güçlü,

  • MS Office programlarına ve Opera sistemine hakim ,

  • Sorun çözme konusunda yetenekli ve yetenekli,

  • Güler yüzlü hizmet anlayışını benimseyen,

  • Takım oyunlarına yatkın,

  • Vardiyalı çalışma düzenine uyumu sağlayacak,

  • Misafirlerin gizliliğine ve mahremiyetine önem veren,

  • Kategori: Odalar
  • İş Tipi: Belirsiz Süreli
  • Çizelge: Tam Zamanlı
    • Key Skills
    Front Office OperationsCustomer ServiceCommunicationProblem SolvingMS OfficeOpera PMSReservation ManagementCheck-in/Check-outTeamworkGuest Relations
    Categories
    HospitalityCustomer Service & SupportAdministrative
    Job Information
    📋Core Responsibilities
    The receptionist is responsible for managing daily front office operations, including check-in/check-out procedures and reservation controls. They must also provide guest-focused service by addressing inquiries and complaints while coordinating with other hotel departments.
    📋Job Type
    tam zamanlı
    📊Experience Level
    2-5
    💼Company Size
    102040
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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