Showroom Sales Representative

Description

Fencing, Gate & Pergola Experts

Since 1933, Walpole Outdoors has been the gold standard for handcrafted outdoor products, meeting the needs of homeowners and professionals alike with an unsurpassed variety of styles and custom designs—including high-end fencing, gates, pergolas, and arbors. Today, Walpole maintains its position as a premier outdoor living space company through a commitment to client collaboration and the application of cutting-edge techniques and technologies to exceed expectations.

Join Our Team!

Our employees are the best in the industry! We are seeking motivated, customer-focused individuals who are eager to apply their existing skills, learn new ones, and grow within our organization.

The Showroom Sales Representative delivers exceptional in-store customer experience while driving sales and supporting daily showroom operations. Serving as the primary point of contact, you will guide walk-in and phone clients through product selections, prepare quotes, and ensure orders are processed accurately and efficiently. This role manages steady, high-value seasonal traffic, averaging 25–30 walk-in clients per week during peak season and 10–15 clients per week during the slower months.

Requirements

• Customer Engagement: Greet customers promptly and professionally to create a welcoming showroom environment. Educate clients on our full product catalogue, including lantern posts, mailbox posts, pergolas, and fencing.
• Sales & Quoting: Prepare and present accurate quotes, close sales, and upsell when appropriate (focusing on our premium Selections Line of products).
• Team Collaboration: Work closely with outside Field Sales Consultants to schedule site visits, coordinate client communication, and assist any of their field clients who visit the showroom.
• Project Support: Pull Dig Safe tickets and ensure all proper documentation is secured prior to installation.
• Order Logistics: Process sales orders accurately and follow established procedures to ensure seamless communication with installation and delivery teams. Perform post-sale follow-ups, including thank-you communications and order updates.
• Showroom Operations: Maintain showroom cleanliness, organization, and visual presentation. Secure showroom access and manage opening/closing keys. Manage inventory for "Cash and Carry" clients.
• Inbound/Outbound Phone Sales: Answer calls to handle phone sales, provide product details, research existing client orders, and schedule site visits.
• Client Advocacy: Act as the primary point of contact for handling warranties, order issues, or damaged products.
• Partnership & Growth: Maintain a strong working relationship with our landlord partner, Paul’s Nursery, to preserve our shared space. Collaborate with leadership to help generate new business through local showroom events.

Skills and Qualifications

• Proven track record in retail sales, customer service, or relationship building.
• Proficient computer skills; experience with Salesforce.com or similar CRM platforms is preferred.
• Strong organizational, time-management, and communication skills.
• Self-motivated with a strong ability to work independently.
• Professional, positive attitude with a team-oriented mindset.
• Willingness to quickly master detailed product knowledge, pricing structures, and services.

Physical Requirements:

• Able to lift up to 35 lbs. comfortably 
• Ability to stand and walk and move around the showroom for extended periods
• Comfortable working in an active retail showroom environment

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life Insurance
• Paid time off

Walpole Outdoors is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.