GBS Performance Management Analyst

The Performance Management Analyst will support consistent, timely, and accurate performance management across NOV GBS by:

• Consolidating and validating service and operational performance data from multiple sources.
• Supporting KPI and SLA management, reporting standards, and performance tracking.
• Developing and maintaining dashboards, scorecards, and management reporting.
• Identifying trends, exceptions, data-quality issues, and potential performance risks.
• Supporting recurring governance processes and ensuring actions, decisions, escalations, and commitments are tracked through closure.
• Providing reliable performance information that enables leaders to understand service results and make informed decisions.

Responsibilities

• Coordinate performance data from multiple value streams, delivery locations, managed-service partners, and source systems.
• Validate data completeness, consistency, and reliability before information is used in dashboards or governance forums.
• Identify data-quality issues and coordinate resolution with the appropriate owners.
• Support the development and ongoing maintenance of SLA and KPI definitions, baselines, calculation methodologies, and reporting standards.
• Analyze captive and managed-service performance against agreed targets and document material deviations.
• Identify and flag potential performance risks, unusual trends, or significant variances for leadership attention.
• Prepare and maintain performance dashboards and scorecards for executive, management, center, and operational governance forums.
• Translate performance data into clear trends, exceptions, and supporting analysis that leaders can use to make decisions.
• Support reporting automation and process improvements that make recurring performance cycles faster and more reliable.
• Coordinate governance calendars, meeting preparation, templates, trackers, and recurring reporting requirements.
• Prepare meeting materials, executive summaries, minutes, action logs, RAID logs, and escalation records.
• Track actions, decisions, and open commitments through resolution, maintaining clear ownership and due dates.
• Prepare center-performance materials that bring together service results with agreed site-health indicators.
• Coordinate inputs from Center Leaders, HR, Service Delivery teams, and other stakeholders to support center-performance reviews.
• Maintain accurate follow-up actions and decisions from center-performance reviews. 

Qualifications

Required

• Bachelor's degree in Business, Finance, Analytics, Data/Information Systems, Operations, Engineering, or a related field.
• 3+ years of experience in performance reporting, service management, business analytics, operational reporting, shared services, PMO, or consulting/professional services.
• Hands-on experience consolidating and validating data and supporting KPI/SLA reporting.
• Experience preparing dashboards, scorecards, or similar performance reporting.
• Experience supporting recurring performance or governance reporting cycles.
• Strong Excel and data-analysis skills.
• Strong analytical, organizational, and coordination skills.
• Strong written and verbal communication skills in English.
• Ability to work effectively across multiple stakeholders and follow actions and commitments through closure. 

Preferred

• Prior exposure to a GBS, GCC, Shared Services, or managed-services environment.
• Experience with Power BI, Tableau, Alteryx, or similar BI/reporting tools.
• Experience preparing executive-level reporting and management presentations.
• Experience maintaining action trackers, RAID logs, governance materials, and escalation records.
• Analytics, Lean Six Sigma, ITIL/service-management, or related certification.
• Experience working with multiple value streams, delivery locations, or service providers.