HR Specialist, Credentialing and Onboarding

Title: Human Resources Specialist, Credentialing and Onboarding 

Reports to: Director, Human Resources

Classification: Individual Contributor

Location: Boston (Hybrid)

Job description revision number and date: V 2.0; 10.13.26

Organization Summary:

Community Care Cooperative (C3) is a 501(c)(3) non-profit multi-service organization governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We fulfill two primary business functions for the FQHCs we work with. First, we are an FQHC-led accountable care organization (ACO); second, we are a Management Services Organization (MSO) for FQHCs. 

As an ACO, we negotiate value-based payor contracts on behalf of our FQHCs, hold and operate those contracts (including fulfilling many compliance, financial management, and population health management functions), and maximize the return to FQHCs of any incentive dollars earned. We are proud to be the market leader in the MassHealth ACO Program. We are the largest Medicaid ACO in Massachusetts, and we operate a variety of business offerings nationwide. 

As an MSO, we (along with our subsidiary companies, which are also FQHC-led non-profits) provide several financial, operational, and technological services to groups of FQHCs. These services include Epic EHR licensing and implementation; pharmacy operations consulting as well as the building and direct operation of on-site retail pharmacies; billing and credentialing; employer-sponsored insurance; and others. 

We are a fast-growing, dynamic organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.

Job Summary:

The Human Resources (HR) Credentialing and Onboarding Specialist will manage the full cycle pre-employment on-boarding process for final selected candidates and provide the highest level of customer service to all new hires. The Specialist collects and analyzes background information from applications submitted by all potential new hires. This involves all aspects of the background check process including meeting compliance and quality assurance standards. This Credentialing and Onboarding Specialist will also be responsible for e-verifying all new hires. The Specialist will be responsible for executing strategies that improve the overall on-boarding and credentialing management process and ensure a seamless on-boarding experience. 

The HR Credentialing and Onboarding Specialist will be responsible for all pre-employment documents and if applicable current immunization records. The Credentialing and Onboarding Specialist will serve as a point of contact for partnering with health centers by submitting company attestations as requested. This position reports directly to the Director of Human Resources and works collaboratively with the Human Resources team and hiring managers across the company.

Responsibilities:

• Coordinate new hire onboarding for clinical and nonclinical employees
• Ensure completion of required employment and compliance documentation
• Maintain organized and accurate employee personnel records
• Track employee documentation and follow up on outstanding requirements
• Manage the receipt of all required documents from potential new hires such as references, certificates, licenses, certifications related to background checks and Immunization record if applicable
• Collect immunization records from clinical staff to fulfill health center requirements
• Verify licensure using online records and request licensure documentation from new hires
• Complete attestation forms confirming health center onboarding requirements are met and send to the relevant parties
• Identify missing, incomplete, or expiring workforce documentation and coordinate timely resolution
• Monitor and organize the credentialing email mailbox
• Assist with HR policy and procedure updates
• Prepare HR reports and workforce information as requested
• Help identify opportunities to improve HR processes, documentation, and workflow
• Audit employee records for expiring documentation
• Partners with HR team and advise the HR Director on falsification of records or disqualification of employment leading to rescinding offers
• Communicates with background check vendor when reports are still pending and make inquiries regarding the reasons for delays and alerts
• Ensures compliance with standard onboarding practices and procedures
• Performs other duties as required

Required Skills:

• Working knowledge of recruitment and onboarding
• Experience with E-verifying and documentation
• Strong attention to detail and data accuracy
• Excellent communication and customer service skills
• Sound judgment when handling confidential employee information
• Proficiency in Microsoft Excel and other Office applications
• Ability to manage multiple deadlines and respond to urgent requests in a high-volume environment
• Demonstrated ability to work independently and collaboratively in a team setting
• Ability to handle confidential information with discretion and professionalism

Desired Other Skills:

• Experience with HireRight background platform
• Experience with I-9 Documents/E-Verify process
• Familiarity with Federally Qualified Health Centers
• Familiarity with MassHealth ACO Program
• Experience with anti-racism activities, and/or lived experience with racism is highly preferred

Qualifications:

• 3-5 years of Human Resources, healthcare administration, workforce management, or related experience
• Experience working with HRIS and payroll, preferably ADP

** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **