JOB DETAILS
DRUG-GEN MDSE/ASST DEPT LEADER
CompanyThe Kroger Co.
LocationRoanoke
Work ModeOn Site
PostedOctober 21, 2026
About The Company
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™.
Founded in 1883 as a single grocery store in Cincinnati, The Kroger Co. has grown into one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states and the District of Columbia, operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift.
We operate under a variety of banner names, including supermarket and retail brands Harris Teeter, Ralphs, Fred Meyer, King Soopers, Smith’s, Fry’s, QFC, Dillons, Mariano’s, Food 4 Less, Pick ’n Save and City Market. Beyond grocery, our pharmacy teams care for customers at more than 2,200 locations nationwide.
Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items.
The Kroger story is driven by its people. Many of our associates come for a job and discover a career, supported by talent and leadership development, up to $21,000 in tuition reimbursement and more than 16 Associate Resource Groups. Together, we are creating the future of grocery retail.
We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities.
To learn more about us, visit TheKrogerCo.com. To explore careers, visit TheKrogerCo.com/careers.
About the Role
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Drug/GM department. Support the day-to-day functions of Drug/GM operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
- Communicate company, department, and job specific information to associates; collaborate with associates and promote teamwork to help achieve company/store goals; promote Our Brands to customers
- Develop adequate scheduling to manage customer volume during hours of operation
- Develop associates on performance of their job and participate in the performance appraisal process; establish performance goals for department and empower associates to meet goals
- Adhere to all local, state and federal laws, and company guidelines
- Create an environment that enables customers to feel welcome and appreciated by answering customer questions
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials
- Develop and implement a department business plan to achieve desired results; monitor and control expenses for the department
- Understand the store's layout and be able to locate products; create and execute sales promotions
- Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug/GM
- Implement the period promotional plan for the department; stay current with present, future, seasonal and special ads
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
- Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
- Train department associates on inventory/stocking and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents; report all safety risks, or issues, and illegal activity, including robbery, theft or fraud to store management
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, and subtraction)
- Effective communication skills
Desired
- High School Diploma or GED
- Any management/Drug-GM/retail experience
- Second language (speaking, reading and/or writing)
Responsibilities
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store; promote trust and respect among associates- Communicate company, department, and job specific information to associates; collaborate with associates and promote teamwork to help achieve company/store goals; promote Our Brands to customers
- Develop adequate scheduling to manage customer volume during hours of operation
- Develop associates on performance of their job and participate in the performance appraisal process; establish performance goals for department and empower associates to meet goals
- Adhere to all local, state and federal laws, and company guidelines
- Create an environment that enables customers to feel welcome and appreciated by answering customer questions
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials
- Develop and implement a department business plan to achieve desired results; monitor and control expenses for the department
- Understand the store's layout and be able to locate products; create and execute sales promotions
- Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug/GM
- Implement the period promotional plan for the department; stay current with present, future, seasonal and special ads
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
- Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
- Train department associates on inventory/stocking and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents; report all safety risks, or issues, and illegal activity, including robbery, theft or fraud to store management
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, and subtraction)
- Effective communication skills
- High School Diploma or GED
- Any management/Drug-GM/retail experience
- Second language (speaking, reading and/or writing)
Key Skills
Customer serviceTeam leadershipInventory managementSales promotionBudgetingStaff schedulingPerformance managementConflict resolutionSafety complianceProduct knowledgeCommunicationBasic mathComputer assisted orderingRetail operations
Categories
RetailManagement & LeadershipCustomer Service & Support
Job Information
📋Core Responsibilities
The Drug/GM Assistant Department Leader is responsible for directing daily department operations, achieving sales goals, and ensuring a high level of customer service. They also manage inventory, supervise and train associates, and maintain store safety and cleanliness standards.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
151544
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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