JOB DETAILS
Service Specialist I
CompanyFarmers & Merchants Bank of Central California
LocationLodi
Work ModeOn Site
PostedOctober 21, 2026
About The Company
F&M Bank, headquartered in Lodi, California, is a locally owned and operated full-service community bank with more than $5.3 billion in assets. We proudly serve California’s great communities with more than 32 convenient locations.
F&M Bank is consistently recognized as one of the safest banks in California. We continue to carry the Five-Star, Superior Bank award by the national independent bank rating firm of Bauer Financial, one of the nation’s most well-known independent rating services for banks and credit unions *. We have received this recognition for more than 20 years, longer than any other commercial bank in the state of California.
Along with the experience and knowledge of the communities we support, F&M Bank is dedicated to improving the quality of life in the Central Valley and East Bay by reinvesting a significant portion of our profits back into these communities. We proudly maintain the highest rating possible for Community Reinvestment - an “Outstanding” from the Federal Government.
Today, F&M Bank continues to grow and prosper each year, while fulfilling the banking needs of local business, the agriculture community, and families.
*Bauer Financial, Inc. rated F&M Bank “5-Star, Superior Bank” as of the quarter ending December 31, 2022. For more information please visit www.bauerfinancial.com. Information is accurate as of 1/23/23.
About the Role
Service Specialist I
Department: Central Operations/Deposit Operations Services
Employment Status: Full Time, Non-Exempt
Location: Lodi
Supervises Others: No
Salary: $20.00 – 23.00 (Commensurate with experience and qualifications)
F&M Bank’s Service Specialist I is primarily responsible for handling tasks and duties in the Deposit Operations Services unit within our Central Operations Department. Assignments will primarily include account maintenance and new account review, deposit account transaction review, general ledger reconciliation, and dormant and escheat monitoring, but may also include signature card review, exception item processing, and other duties.
- The Service Specialist I delivers exemplary customer service to both internal and external customers and provides support for a variety of complex customer/department requests and issues on a daily basis
- Assist with troubleshooting operational issues quickly and competently while maintaining a focus on customer and Bank impact
Who are we looking for?
- An individual with experience in deposit operations; including checks and related transactions, general ledger reconcilement, and dormant account processes
- An individual skilled in preparing both concise and accurate documents, with an understanding of State and Federal regulatory requirements and with the ability to quickly learn regulations and Bank policies and then effectively apply the newly learned information
§ A professional self-starter who has the ability to work independently yet demonstrates teamwork in facilitating workflow
§ Someone who understands how to prioritize effectively and remains both focused and organized when faced with the pressure of continuous deadlines and requests
- An excellent communicator who has above average written and verbal communication skills
- A person who pays continuous, high-level attention to detail and always presents a professional, business-like manner
- A person devoted to operational excellence, adhering to high ethical standards and who maintains focus to deliver results accurately and precisely
- A reliable team member who maintains an excellent attendance record. Dependable attendance and punctuality by all employees are critical to the Bank’s success.
Also required:
- Successful completion of a credit check is a condition of employment
- Minimum of high school diploma or equivalent
- Minimum 2 or more years of previous work experience in back-office banking, branch banking or related financial services industry with proven experience in banking operations
- Must have strong proficiency in various PC applications, including MS Office Suite F&M Bank 121 West Pine Street, Lodi CA 95240We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify
Key Skills
Deposit operationsGeneral ledger reconciliationAccount maintenanceTransaction reviewRegulatory complianceOperational troubleshootingCustomer serviceAttention to detailWritten communicationVerbal communicationTime managementMS Office SuiteBanking operationsDormant account monitoringEscheat monitoringException item processing
Categories
Finance & AccountingCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Service Specialist I is responsible for managing deposit operations tasks including account maintenance, transaction review, and general ledger reconciliation. They also provide exemplary customer service while troubleshooting operational issues and ensuring compliance with regulatory requirements.
📋Job Type
full time equivalent
💰Salary Range
$20 - $23
📊Experience Level
2-5
💼Company Size
214
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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