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JOB DETAILS

Junior Siebel Support Engineer

CompanyDatavail
LocationHyderabad
Work ModeOn Site
PostedOctober 22, 2026
About The Company
Datavail | Data, Cloud & AI—Built for Real Business Outcomes Datavail is a data, cloud, and AI consultancy that helps organizations turn complex technology environments into clear, measurable business outcomes. We partner with data, technology, and IT leaders to make enterprise data more usable, systems more adaptable, and decisions more informed. Our work sits at the intersection of data management, cloud modernization, enterprise applications, and AI—bringing these disciplines together so they support the business, not slow it down. In a landscape full of tools, platforms, and transformation promises, Datavail focuses on what actually drives progress: • Trusted, well-managed data that teams can rely on • Cloud environments without unnecessary cost or complexity • Enterprise applications that evolve with the business • Practical, responsible AI that delivers value—not experiments We help organizations: • Improve data quality, accessibility, and governance • Turn analytics and AI into everyday decision-making tools • Modernize and optimize cloud and application environments • Reduce operational risk while increasing agility and performance Our Core Capabilities: • Data Management & AI: Data foundations, analytics, AI and machine learning that support real-world decisions • Cloud Services: Cloud modernization, optimization, SRE services, and license optimization • Enterprise Applications: Managed services, upgrades & integrations, digital transformation, and implementation services At Datavail, we believe data only creates value when it’s well managed, well understood, and actively used. Our role is to help organizations move from complexity to clarity—and from data to action.
About the Role

Job Title: Junior Database Administrator

Education: Any Graduate

Experience: 2+years

Location: Hyderabad

 

Key Skills: 2+ years supporting Oracle Siebel CRM applications in a production environment.

 

Job Description:

 

Responsibilities for SN Oracle Siebel CRM-POS Support Engineer:

  • 2+ years supporting Oracle Siebel CRM applications in a production environment.

  • Provide L2/L3 production support for Oracle Siebel CRM/POS System

  • Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.

  • Monitor application health, integrations, workflows, and batch processes.

  • Support releases, deployments, testing, and production validation activities.

  • Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.

  • Maintain operational documentation, knowledge articles, and support procedures.

  • Identify recurring issues and recommend process or system improvements.

  • Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.

Key Skills
Oracle Siebel CRMProduction SupportL2/L3 SupportIncident TroubleshootingRoot Cause AnalysisApplication MonitoringWorkflow ManagementBatch ProcessesRelease ManagementDeploymentProduction ValidationIntegration DevelopmentPOS SolutionsECommerce PlatformsOperational Documentation
Categories
TechnologySoftwareCustomer Service & SupportEngineering
Job Information
📋Core Responsibilities
Provide L2/L3 production support for Oracle Siebel CRM and POS systems, including troubleshooting incidents and performing root cause analysis. Monitor application health, manage integrations, and support release and deployment activities.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
908
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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