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JOB DETAILS

Reception Team Member

CompanyAccorHotel
LocationBirmingham
Work ModeOn Site
PostedOctober 22, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Located in the heart of Birmingham city centre, just moments from New Street Station, ibis Birmingham New Street Station hotel welcomes guests from around the world. We're looking for a friendly, energetic and customer-focused Reception Team Member to join our team. This is a full-time role with a salary of up to £12.73 per hour plus benefits.

You'll likely be the first person our guests meet so you'll need to create great first impressions, deliver excellent service and help ensure they enjoy a smooth and welcoming stay.

What you'll be doing

  • Welcome guests and manage check-ins and check-outs
  • Handle reservations, enquiries and guest requests
  • Process payments and maintain accurate records
  • Promote hotel services and facilities
  • Resolve guest queries efficiently and professionally
  • Work closely with other departments to deliver a seamless guest experience

What we're looking for

  • A friendly and approachable personality
  • Excellent communication and customer service skills
  • Good organisational skills and attention to detail
  • Confidence using computers and hotel systems
  • The ability to work in a fast-paced environment
  • Flexibility to work shifts, including evenings, weekends and holidays
  • Previous hospitality or customer service experience is beneficial 

What's you can expect from us

  • Hotel discounts worldwide
  • Training and development opportunities
  • A supportive and inclusive team environment

You'll be joining us at an exciting time as we recently joined the Starboard Hotels family.

If you enjoy meeting people, thrive in a busy environment and have a passion for great service, we'd love to hear from you.

Please note that all offers of employment are subject to satisfactory proof of the right to work in the UK.

Reference: REC-001

Qualifications

  • Hospitality experience is preferred

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
  • Compensation: up to GBP 12.73 - hourly
    • Key Skills
    Customer serviceCommunicationOrganisational skillsAttention to detailComputer literacyProblem solvingCheck-in managementCheck-out managementReservation handlingPayment processingHospitality
    Categories
    HospitalityCustomer Service & SupportAdministrative
    Benefits
    Hotel discounts worldwideTraining and development opportunitiesSupportive and inclusive team environment
    Job Information
    📋Core Responsibilities
    The Reception Team Member is responsible for welcoming guests, managing check-ins and check-outs, and handling reservations and enquiries. They will also process payments and work collaboratively with other departments to ensure a seamless guest experience.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    102040
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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