JOB DETAILS
Customer Strategy & Operations Manager (f/m/x)
CompanyTanso Technologies GmbH
LocationMunich
Work ModeOn Site
PostedOctober 23, 2026
About The Company
Tanso is the ESG and carbon accounting software that industrial companies in DACH rely on to stay competitive and compliant. The Tanso platform enables companies to meet customer requests and regulatory requirements in sustainability, ensuring data management to the highest standards through structured, audit-proof processes. Built specifically for producing companies, Tanso combines deep industrial carbon expertise with flexible data architecture that integrates seamlessly into the existing IT landscape.
The platform supports major regulatory frameworks including CSRD, EU Taxonomy, VSME, ISO 14064, EcoVadis, and SAQ 5.0, and features TÜV Rheinland-certified carbon accounting methodology. Developed and hosted in Germany, Tanso is trusted by over 700 industrial customers in carbon-intensive sectors such as automotive, mechanical engineering, food and chemicals to strengthen their competitive position in sustainability and ESG performance.
About the Role
Become part of Tanso and decarbonize industries with us.
What if the impact of your role extended beyond a job title?Not through marketing spin. Not through vague "purpose-driven" messaging. But through software that helps industrial companies understand, manage and actively reduce their environmental impact.
That's what Tanso is building. And it's one of the reasons people join us.
Why Tanso?
- Take Action in a Fast-Moving, High-Impact Environment. We move fast on sustainability because the urgency is real. That means decisions that matter, transparent processes, and the agility to navigate change.
- Challenge & Grow Through Ownership. Take ownership immediately, build expertise through hands-on experience, and leverage every available resource to achieve outsized impact.
- Foster Trust with Mission-Driven Collaborators. You'll join a team that prioritizes impact and each other. We give honest feedback, share credit, support each other when it matters, and hold high standards together.
- Embrace Responsibility & Drive Impact. Turn fragmented emissions data into actionable insights. Your work has immediate, visible impact - clearer decision-making and genuine momentum toward change.
- AI First-Mindset. We embrace cutting-edge technology to solve sustainability challenges. Push the boundaries of innovation and stay ahead of what's possible.
- Commitment to Performance & Excellence. We cultivate a high-performance culture where you thrive. Push yourself and others to excel, celebrate wins, learn from setbacks, and raise the bar.
Your role
To build the engine that lets Customer Success scale, we are looking for a Customer Strategy & Operations Manager (f/m/x).As a Customer Strategy & Operations Manager, you will shape how Customer Success works at Tanso, from operating model and data to tooling, automation and scaled customer formats. Working closely with our Head of CS, you take ideas from concept to hands-on execution and make every CSM more impactful: more customers served, more value delivered, targets hit.
Key responsibilities
- Strategy & Operations: You shape how Customer Success operates. Together with the Head of CS, you continuously sharpen our operating model (segmentation, lifecycle, playbooks) and OKR/goal process – and bring it to life, from concept to rollout. As the central link to Sales, Marketing, Product, Engineering and Climate Intelligence, you make sure everything we build and do is aligned on customer value.
- Tooling & Process Excellence: You keep the CS engine running and make it run smarter. You own and build our tech stack hands-on (HubSpot, Intercom, no-/low-code) and use automation and AI to free up CSMs to focus on what matters most: our customers.
- Scaled Engagement & Enablement: You help CS scale. You build and run 1:n formats such as Tanso Academy, Tanso Update and our customer advisory board, and grow our customer community. With playbooks and templates, you enable CSMs to serve more customers without compromising on quality.
- Projects & Strategic Initiatives: You turn ideas into impact. You lead cross-functional CS projects from concept to execution: pilot fast, measure impact, then scale or kill.
Your profile
- You have experience in Customer Success Operations, Revenue Operations, Strategy & Operations or consulting, ideally in a B2B SaaS environment.
- You think in data: you build dashboards and analyses that answer real questions, and translate insights into clear priorities and actions.
- You are hands-on with tools. You have worked with CRM and customer engagement platforms (ideally HubSpot and Intercom), enjoy building automations with no-/low-code tools, and are curious about using AI in daily work.
- You have led cross-functional projects end to end and know how to align stakeholders across multiple departments.
- You combine structured, strategic thinking with a pragmatic drive to get things done. You spot problems early, take ownership and see solutions through.
- You communicate clearly and confidently, whether you’re writing a playbook or aligning with leadership.
- You're business-fluent in English and German, both written and spoken.
- You're based in Munich or willing to relocate.
- Experience with scaled CS programs (webinars, academies, communities).
- Interest in sustainability and carbon accounting.
What we offer
- A highly competitive compensation package with an attractive equity package to participate in Tanso's growth.
- Hybrid working model that combines the benefits of onsite collaboration with the flexibility needed.
- A company-contributed pension plan to support long-term financial security.
- Yearly budget to support ongoing professional development.
- Sponsored access to EGYM Wellpass to prioritize your wellbeing with thousands of options.
- Exclusive discounts that help you save on a wide range of everyday brands, services, and experiences.
Our team
We're a diverse group of people, and that diversity is what makes us great. We bring unique perspectives to everything we do and are always eager to learn from each other. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback and be the best versions of ourselves.Contact us
About us
Tanso is an integrated sustainability software for carbon accounting and ESG data management. Our goal is to help manufacturing companies meet regulatory requirements and achieve their sustainability objectives.Tanso
Working at Tanso
Key Skills
Customer Success OperationsRevenue OperationsStrategy & OperationsB2B SaaSData analysisHubSpotIntercomNo-code toolsLow-code toolsAutomationArtificial IntelligenceProject managementStakeholder managementCarbon accountingESG data management
Categories
Customer Service & SupportEnvironmental & SustainabilitySoftwareManagement & LeadershipConsulting
Benefits
Equity packageHybrid working modelCompany-contributed pension planProfessional development budgetEGYM WellpassExclusive discounts
Job Information
📋Core Responsibilities
You will shape the Customer Success operating model, including segmentation, lifecycle management, and playbooks to ensure scalable growth. Additionally, you will manage the tech stack and lead cross-functional projects to drive customer value and operational efficiency.
📋Job Type
permanent employee
📊Experience Level
5-10
💼Company Size
67
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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