Director Information Services, Consumer Digital Platform

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Director, Information Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

 This Director, Information Services position has scope of responsibility for the Consumer Digital Platform, which includes overseeing the architecture and engineering required to modernize NM’s consumer-facing digital experience. This platform includes the core technology stack, including Sitecore and Azure-based resources, as well as the software development, machine learning engineering, and data engineering capabilities required to build a modern website, enabled by a knowledge graph, and support scalable digital products for patients, consumers, and internal stakeholders.

A successful candidate will have significant experience and domain expertise in leading modern digital platform teams. They will be well-versed in contemporary web architecture, cloud-native engineering practices, content management platforms, API-driven integration patterns, and data-informed digital product delivery. They will have sufficient technical depth to be an effective leader of software developers, data engineers, architects, and platform partners, while also being able to translate business needs into durable technology capabilities.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. 

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by: 

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas 
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

The key priorities for this leadership position include realizing NM’s Consumer Digital Platform vision: a modern, scalable, cloud-enabled and AI-native website and digital experience platform that uses Sitecore, Azure, and knowledge graph capabilities to improve findability, personalization, content governance, and consumer engagement, while maintaining existing operations. This includes:

• Overseeing the architecture, design, development, and deployment of robust, scalable, and secure consumer digital platform capabilities across Sitecore, Vercel, Azure, and related integration services
• Leading software developers, data engineers, and architects in building a modern website, knowledge graph, data services, APIs, and reusable platform components required to support consumer digital experiences
• Managing relationships with vendors and strategic partners, including Sitecore, Microsoft, implementation partners, and other third parties, to realize maximum value from the consumer digital platform
• Maximizing the engagement and productivity of technical teams to achieve objectives for platform modernization, operational excellence, reliability, security, and speed to market
• Partnering with key stakeholders across NM, including Information Services, Marketing, Communications, Access, Operations, Compliance, Legal, and executive leadership, to align platform investments with consumer experience priorities and enterprise objectives

Minimum Requirements:

Education:

• Bachelor's degree or equivalent experience required.

Experience:

• Minimum 8 years industry experience.

Behavioral Attributes:

• Solid understanding and knowledge of healthcare delivery and operations

• Excellent verbal and written communication skills.

• Outstanding coordination, facilitation, consultation and conflict resolution skills.

• Ability to work in a complex, cross-organizational system.

• Demonstrated analysis and problem-solving skills

Preferred:

• Healthcare technology background
• Master’s degree in related field

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. 

Background Check 

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. 

Artificial Intelligence Disclosure 

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.  

Benefits 

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. 

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits  

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.  

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.