Customer Support Executive

About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail footprint: 14 stores in Bengaluru (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: www.aramya.in
Our Team: https://shorturl.at/l6uYJ

About the opportunity

We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.

Key Roles & Responsibilities

• Respond promptly and accurately to customer queries custom via chats, and reach out to customers proactively wherever required.

• Gather valuable customer feedback and insights and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.

• Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.

• Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.

• Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.

• Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.

• Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.

• Work with a 6-day working schedule, week-offs on a roster basis.

Key Qualification & skills

• 6 months to 3 years of experience in a Customer Service or Chat Support role.

• Excellent written communication skills in English (grammar, clarity, and tone are essential).

• Good typing speed with high accuracy (minimum 30–40 WPM preferred).

• Strong interpersonal skills with the ability to handle multiple chats simultaneously.

• Proficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.

• Ability to understand customer concerns quickly and respond with clear, solution-oriented messages.

• Ability to turn customer dissatisfaction into a positive experience through effective written communication.