Quality Assurance Analyst - Onsite (Fremont, MI)

Overview

Responsibilities

• Assists the Lead Business Analyst with writing and reviewing business/system requirements and scope statements.
• Creates and documents test cases.
• Responsible for tracking, testing and completion of JIRA, PR, click-up and client care tickets for enhancements and defects.
• Performs ongoing testing in UAT in each environment.
• Provides support to various departments on projects and initiatives.
• Works with the various business areas to identify operational inefficiencies and assist in the development and implementation of system and process improvements.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree Or equivalent experience - Required
• 3+ years' relevant work experience. - Required
• 2 years of progressive experience in a QA or BA capacity. - Preferred
• Demonstrated experience in UAT environment of software systems. - Required
• Demonstrated experience in writing business requirements. - Required
• Demonstrated experience in writing test cases. - Required
• Demonstrated insurance industry knowledge. -
• Proven strong communication skills (verbal and written). -
• Proven technical aptitude to learn new systems. -
• Knowledge of Gerber Life systems, including VUE, Agent Portal, Salesforce and OnBase (preferred). -
• CTFL Upon Hire - Preferred

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

• None