Account Coordinator

Description

THE POSITION

Under the direction of the Senior Account Manager, the Account Coordinator manages daily operational details for assigned accounts to support operational success and a positive customer experience. The role focuses on accurate load building, appointment scheduling, customer portal updates, customer communication, and strong cross-departmental relationships.

Requirements

ROLES AND RESPONSIBILITIES

• Accept and acknowledge customer tenders; accurately build loads in the transportation management system (TMS) according to customer requirements.

• Apply the appropriate spot or contract reference codes to each load.

• Schedule and confirm pickup and delivery appointments.

• Maintain timely, accurate shipment tracking and status updates in customer TMS portals to support load visibility.

• Respond promptly to customer requests for track-and-trace information, shipment status, proof of delivery (POD), and other paperwork.

• Monitor customer scorecard standards and maintain accurate on-time codes for late pickups and deliveries, as applicable to each account.

• Identify and troubleshoot shipment exceptions and operational issues, coordinate internal resources, and involve the Account Manager when escalation is needed.

• Understand customer and carrier rating to prepare accurate quotes based on specific freight criteria.

• Build and maintain strong working relationships with internal teams and customer contacts through regular communication and problem-solving.

• Follow Evans’ Five Guiding Principles and all applicable departmental and company procedures, policies, and handbooks.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

Education: 

Experience / Training: 

Licenses / Certifications:

Technology / Equipment: 

PREFERRED QUALIFICATIONS AND REQUIREMENTS

Education: 

Experience / Training: 

Licenses / Certifications:

Technology / Equipment: 

PHYSICAL AND MENTAL DEMANDS

While performing the duties of this job, the employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORK ENVIRONMENT

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.