APG&Co - Customer Care Consultant - 3 Month Contract

APG & Co

A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways.

The working environment is dynamic, professional and passionate. The mission: Bringing Style to Life. APG & Co values working as a collective, thriving on change, and playing to win. We are built to last.

We are looking for a customer service team member to join our team on a fixed term, 3-month Casual Contract, from December to February.  Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email, phone and online, and assisting with other tasks typical of a customer service role.

This role is available on a casual basis with a minimum of approximately 22.8 hours (3 days) per week.

Key Responsibilities 

• Assist all customers over phone, chat and email in a timely manner, ensuring we are providing best practice and ‘on brand’ customer care to our customers.
• Accurately lodge all customer details, phone sales, feedback and queries in Zendesk.
• Complete various customer care tasks including but not limited to: processing return to senders; marketplace enquiries; social enquiries; competitions; fraud order management; unfinalized orders and returns; product feedback and reviews.
• Liaise with the warehouse, couriers and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
• Respond to customer product reviews and feedback, and report to the relevant department.
• Be a brand ambassador by representing our brand values and supporting the wider team; including retail, ecommerce, email marketing and logistics, to better service customers where relevant.

What we’re looking for

• Previous customer service experience (contact centre, online support, or retail welcome)

• Strong written and verbal communication skills

• Ability to learn new systems quickly – Zendesk experience is a plus

• Attention to detail and good organisational skills

• Ability to work independently and as part of a team

• Flexibility and reliability

Perks & Benefits

As part of the APG family, you’ll enjoy:

• 50% off all our brands
• Birthday leave + monthly social events, morning teas & more
• Employee Assistance Program for you and your family