Lead Specialist - Customer Deal Desk, Global SSC

The Lead Specialist – Customer Deal Desk is responsible for drafting, reviewing, and managing contractual documents to support Sales-led deal execution.

This is a non-customer-facing role that works behind the scenes to enable Sales and Legal teams. The role focuses on preparing and redlining contracts for negotiation and ensuring contract readiness for execution.

The position works closely with internal stakeholders including Sales, Legal, Finance, and Operations to ensure contracts are accurate, compliant, and processed within defined timelines.

Success in this role requires strong attention to detail, solid understanding of commercial terms, and the ability to operate effectively in a high-pressure, high-volume environment.

Responsibilities

• Draft, review, and prepare contract documents and redlines (sales agreements, amendments, NDAs, vendor contracts) in alignment with company policies and standard templates
• Support the contract lifecycle from request intake through drafting, validation, and submission for approvals
• Prepare and redline contracts to support negotiation; ensure contract readiness for execution
• Partner with Sales and internal stakeholders to ensure contract completeness, accuracy, and alignment with commercial terms
• Ensure adherence to standard templates, playbooks, and compliance requirements
• Identify and flag risks, inconsistencies, or deviations from standard terms; escalate to appropriate stakeholders as needed
• Maintain accurate and complete documentation within internal systems (e.g., Q system) for auditability and tracking
• Track contract progress and ensure timely turnaround in line with defined SLAs/TATs, especially during peak business cycles
• Collaborate with cross-functional teams to address process gaps and improve turnaround efficiency
• Contribute to process improvements, standardization, and automation initiatives

Mandatory:

• Bachelor’s degree in Business Administration, Finance, or related field
• 5+ years of experience in contract management, deal desk, or commercial operations
• Strong understanding of contract structures, clauses, and commercial terms
• Excellent written and verbal English communication skills
• High attention to detail with the ability to identify inconsistencies in complex documents
• Strong organizational skills with the ability to manage high volumes under tight timelines
• Proficiency in Microsoft Office (especially Excel)

Good-to-Have:

• Experience in Deal Desk / Sales Operations / Shared Services environments
• Familiarity with contract lifecycle management (CLM) tools or document systems (e.g., Q system)
• Basic understanding of legal and compliance frameworks
• Exposure to process automation, AI tools, or workflow optimization

Work Timings

• Flexible to work in night shifts (8 PM – 5 AM or 9 PM – 6 AM IST)

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