Spa Masseur
POSITION SUMMARY
The Spa Masseur is responsible for delivering exceptional spa and wellness experiences through professional massage therapies, body treatments, and personalized guest care. This role ensures the highest standards of service, safety, hygiene, and Marriott brand standards while promoting guest well-being, comfort, and satisfaction. The Massage Therapist is also responsible for maintaining treatment areas, promoting spa services and retail products, and ensuring compliance with all licensing and operational requirements.
KEY RESPONSIBILITIES
1. Spa Treatments & Guest Care
- Perform massage treatments and body therapies including scrubs, wraps, and hydrotherapy services
- Assess guest needs and identify contraindications prior to treatments
- Escort guests to and from treatment rooms and ensure a comfortable experience throughout their visit
- Monitor guest comfort and adapt treatments as appropriate
- Maintain treatment schedules and ensure timely service delivery
2. Guest Experience & Service Excellence
- Deliver exceptional guest service in accordance with Marriott standards
- Build positive guest relationships and create memorable wellness experiences
- Anticipate guest needs and respond professionally to requests and concerns
- Promote and recommend spa treatments, wellness programs, and retail products
- Handle guest concerns and inappropriate behavior in accordance with company policies
3. Treatment Room & Facility Operations
- Prepare treatment rooms, workstations, linens, and equipment before each service
- Maintain cleanliness and presentation of treatment areas throughout the day
- Clean, sanitize, maintain, and sterilize tools and equipment
- Manage supplies, disposables, and operational inventory
- Secure equipment and treatment areas at the end of each shift
4. Professional Development & Brand Standards
- Maintain current massage therapy licenses and certifications as required
- Stay up to date with industry techniques, treatment modalities, and wellness trends
- Ensure compliance with Marriott brand standards, spa procedures, and service protocols
- Maintain professional appearance, grooming, and conduct standards
5. Compliance, Safety & Hygiene
- Follow all spa, health, hygiene, safety, and sanitation standards
- Report accidents, injuries, hazards, and unsafe conditions promptly
- Complete all required safety training and certifications
- Protect guest privacy and maintain confidentiality of company information
- Ensure compliance with workplace health and safety requirements
Our Benefits
- Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends
- Career growth and development through Marriott’s global learning and training programs
- Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity
- Duty meals provided
- Associate transportation provided
- Prorated unused sick leave paid out at year end
Education and Experience
- Massage Therapy License/Certification required
- Minimum 1 year of experience in massage therapy, spa, wellness, or related environment
- Strong knowledge of massage techniques, body treatments, and wellness therapies
- Excellent customer service and interpersonal skills
- Ability to promote spa services and retail products
- Strong understanding of hygiene, sanitation, and safety standards
- Professional appearance and communication skills
- Ability to work flexible shifts, weekends, and public holidays as required
About You:
- Relevant experience in a similar role
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Willingness to work on a rostered stay‑on‑island arrangement.
- Must have legal working rights in Fiji.
This role is island‑based and requires working on a rostered stay‑on‑island schedule.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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