JOB DETAILS
Regent Service Centre Agent
CompanyIHG
LocationHong Kong
Work ModeOn Site
PostedOctober 26, 2026
About The Company
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 21 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes with over 160 million members, IHG has more than one million rooms across 7,000 hotels in over 100 countries, and a development pipeline of a further 2,400 properties.
Luxury & Lifestyle: Six Senses, Regent, InterContinental, Vignette Collection, Kimpton, Hotel Indigo
Premium: Noted Collection, voco, Ruby HUALUXE, Crowne Plaza, EVEN
Essentials: Holiday Inn Express, Holiday Inn, Garner, avid
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 400,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
About the Role
YOUR DAY TO DAY
A splendid learning opportunity for candidates who are passionate in delivering impeccable, anticipatory service while dedicating to grow own career with a widen job scope and enhanced exposure.
- Deliver a guest experience that is unique and desired brand experience for Regent Hong Kong, service styles, behaviors and service signatures.
- From coordinating requests of room amenities to dining and traveling recommendations within the city
- From taking in-room gourmet orders, to making table reservations among our Taste Gallery
- From taking ownership of guests’ feedback & complaints, to creatively work out a solution while winning guests’ trusts
- From handling all in-house and outsider phone calls to mastering different communication channels to ensure guests’ requests are promptly and professionally handled
- Streamline communications across departments to ensure efficient collaborations among teams
- Cooperate with hotel management and security team to enhance guests’ wellbeing & safety
QUALIFICATIONS AND REQUIREMENTS
- 1+ years of work experience in related positions (fresh graduates are also welcomed)
- Bachelor degree in Hotel Management or relevant discipline
- Excellent command of Cantonese, English & Mandarin, other language is a plus
- Excellent communication skills with ability to interact with guests and across departments
- Great team player who respect all cultures, welcome different perspectives and celebrate differences
- Strong in problem solving, reasoning and organizational skills
- Always strike for service excellence, anticipative, discreet and detailed
- Proficiency in Opera, HotSOS & POS system is a plus
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diverse workplace that celebrates differences.
Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.
Key Skills
Guest experienceCommunicationProblem solvingReasoningOrganizational skillsService excellenceOperaHotSOSPOS systemCantoneseEnglishMandarinTeamworkConflict resolution
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Professional learning and developmentRemuneration packages
Job Information
📋Core Responsibilities
The Regent Service Centre Agent acts as a primary point of contact to assist guests with personalized experiences, including dining recommendations and room requests. They also manage guest feedback, streamline inter-departmental communications, and ensure safety and security protocols are followed.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
19486
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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