Concierge - Senior Living

Job Purpose

This position serves as an ambassador for the community and executes receptionist, customer service, hospitality as well as other responsibilities as defined in this document to assist in the administration of the community.

Company Overview

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business.  At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit www.trueconnectioncommunities.com. 

Schedule:   Afternoon/evening shifts between 2pm - 8pm  - Approx. 30 hours per week 

Duties and Responsibilities

• Provides positive first impression to anyone who enters the community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages according to policies and procedures.
• Greets all visitors in a friendly, courteous, and professional manner.
• Follows hospitality touchpoints and procedures according to company standard
• Ensures lobby area is scented and has music playing during shift.
• Screens and requires visitors to “sign in” at hospitality desk.
• Notifies residents of visitors.
• Instructs resident’s visitor according to resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at hospitality desk.
• Maintains and updates emergency contact information on each resident and keeps information at front desk.
• Assists managers with various clerical responsibilities.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Keep hospitality captain desk and lobby area neat and organized.
• Hands out maintenance requests forms and passes them onto appropriate managers.
• Based on interactions with residents will immediately advise supervisor and Executive Director of any noted changes in physical and/or mental health of residents.
• Works collaboratively with supervisor to create a positive, hospitality-oriented atmosphere for all associates and residents.
• Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations.
• Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community.
• Attends and actively participates in company-hosted webinars, meetings and other trainings as scheduled.
• Performs other related duties as assigned.

Qualifications 

• High school diploma or GED required.
• Prior experience in working with public.
• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
• Strong organizational, oral, and written communication skills.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Must have word-processing and clerical skills, and familiarity with Microsoft Office products.
• Self-motivated, possessing considerable initiative and judgment in order to work with minimal supervision.
• Must possess the ability to communicate effectively with all levels of management, other associates and the general public.
• Must be able to work flexible hours and participate in holiday activities. 

Benefits

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA) 
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

This position works in a professional office environment. This position routinely uses standard office equipment such as computers, phones, printers, scanners, photocopiers, and filing cabinets. The Concierge works within the Senior Living Community, where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets. 

True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities. 

True Connection Communities is a Drug-Free/Smoke-Free Workplace.