Card Services Supervisor - Headquarters

Location
12650 N. Featherwood Drive, Houston, TX 77034

Primary Job Function

In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution, the Card Services Supervisor is responsible for overseeing the day-to-day operations of our card services department, ensuring efficient and effective delivery of credit union card products and services to our members.

Essential Duties and Responsibilities

• Assist with supervising and leading the card services team, providing guidance, support, and training as needed, planning and conducting meetings, and the overall development and coaching of staff.

• Provide support with employee time and attendance management, including time off request, schedules, and timecard approvals.

• Manage relationships with the payment processing providers and other vendors to ensure effective service and support, compliance, and resolution of product issues while facilitating seamless integration of card services with overall credit union operations.

• Serve as the primary point of contact for other departments within the credit union regarding Card Services, fostering collaboration to facilitate smooth operations across all departments.

• Supervise card inventory with the processor, communicate reorder needs to management, and implement reorder process upon approval.

• Contribute to the stability and growth of the credit card portfolio using back-office, system, and marketing tools to ensure portfolio quality and profitability.

• Resolve member inquiries, complaints, and disputes related to card services in a timely and professional manner.

• Ensure that staff members have continuous access to essential systems.

• Stay updated on changes affecting the department/products and assist in maintaining compliance with best practices, policies, laws, and regulations.

• Offer support and serve as a backup for all aspects of card issuance, fraud prevention, card tracking, and internal computer systems.

• Maintain and update tracking reports as directed by management.

• Develop, plan, and recommend practices and procedures for the efficient operation of the department.

Other Duties and Responsibilities

• Review OSI and other various reports as assigned.

• Play an active part in helping credit union teams function smoothly and efficiently.

• Stay alert to potential problems and propose changes to policies and programs.

• Perform other duties as assigned or needed.

• As an employee of a "Essential Business" (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.

• Comply with all Federal, State, and Local regulations.

Required Knowledge

• A high school education or GED

• Three years to five years of similar or related experience

• Strong knowledge of credit union operations, card processing systems and regulatory requirements governing card services (e.g., Reg E, Reg Z, PCI DSS).

• Completion of required training courses

• Proficient in MS Office and computer skills

Required Abilities

• Leadership abilities, including the ability to motivate, coach, and develop a team

• Ability to work independently and accurately prioritize workload with minimal supervision

• Attention to detail and strong organizational skills

• Analytical, problem resolution, and decision-making skills

• Strong verbal and non-verbal communication skills

• Must be self-motivated and a quick learner

• Must be able to multi task and work well in a fast-paced environment

• Excellent member service skills

• Demonstrate all Texas Bay Core Values

• Demonstrate the ability to maintain confidentiality and exercise discretion

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices.

Disclaimer

The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.