Customer Relations Agent - 20 hours (Internal Applicants only)
Job description
This job is only for internal applicants - if you are not employed by Rostudios your application will not be taken into account.Rostudios is an exciting and fast-growing international fitness and lifestyle brand, and we are looking for a motivated Customer Relations Agent to join our Team. We're looking for someone who loves helping people, enjoys solving problems, and knows how to turn every customer interaction into a positive experience.
At Rostudios, we're all about movement, energy, and community. With our two concepts, Rocycle and Roform, we're growing internationally and creating spaces where people can move, connect, and feel their best.
As a Customer Relations Agent, you'll be an important part of that experience. You're one of the first points of contact for our community, helping both new and existing customers with their questions, bookings, and challenges. Whether it's a quick question or a more complex issue, you'll make sure every customer feels heard, supported, and taken care of.
We're looking for someone who's proactive, solution-oriented, and genuinely enjoys helping others. Someone who takes ownership, thinks one step ahead, and feels at home in a fast-moving, international team.
What will you do?
Respond to customer questions and requests through email, support tickets, social media and other communication channels.
Deliver friendly, efficient, and high-quality customer support that reflects the Rostudios experience.
Take ownership of customer issues and find practical solutions, ensuring a high level of customer satisfaction.
Communicate with external system providers to flag (technical) issues and help resolve them.
Identify recurring questions and opportunities to improve our customer experience.
Contribute to FAQs, internal processes, and projects that make our customer support even better.
Please note, the full time salary is 2,600 euros per month. We are searching for someone to work ± 20 hours over 3 days and therefore pay will be prorated to match the amount of hours hired.
Your qualifications
Preferably 1+ years of experience in customer service, hospitality, or a similar role.
Availability to work 12–20 hours per week, including occasional weekends and public holidays.
Strong communication, organizational, and problem-solving skills.
A customer-first mindset and a natural ability to make people feel welcome and supported.
A proactive attitude. You take ownership, know how to prioritize, and don't stop at the first obstacle.
The ability to work independently while also being a supportive team player.
Confidence in working with different digital tools and systems, and the ability to learn new ones quickly.
Excellent written and spoken English. Dutch, German or Spanish is a plus.
An interest in fitness, wellness, and hospitality, and enthusiasm for the Rostudios brand.
Based in the Netherlands, and able to work from our Amsterdam based headquarters.
Available to start 1st December 2026
What we offer you
The opportunity to be part of a fast-growing international fitness brand with an ambitious and passionate team.
A flexible part-time position with room to take initiative and make an impact.
Extended Holiday allowance
Work laptop
Extended holiday allowance
Broaden your skill set with access to additional training or workshops
A happy and healthy work environment
- Free Rostudios classes and exclusive partner discounts.
- A positive, energetic, and supportive work environment.
- The opportunity to grow with Rostudios and help shape the customer experience as we expand.
About us
At Rostudios, we believe movement has the power to transform lives. As the brand behind Rocycle and Roform, our vision is simple yet bold: To inspire people to be fit and happy. Every day. Every class.Founded in 2015 by Rogier, Rostudios began with a single idea - to make fitness feel joyful, human, and connected. What started as one concept has grown into a global community spanning 4 countries and 2 continents, with studios in Amsterdam, Berlin, New York City, Antwerp, Munich, Brussels, Hamburg, Rotterdam, Düsseldorf, Utrecht, and more.
We’re a fast-growing company with a clear vision and an unshakable passion for people. Our mission goes beyond workouts: we uplift. From the riders on the bike to the reformer enthusiasts on the carriage, to the teams who make it all happen behind the scenes - every person plays a part in creating something extraordinary.
Our Concepts
Rocycle
Rocycle is our rhythm-based indoor cycling experience - an immersive ride where music, movement, and motivation come together. Lights low, energy high, and heart open: head in the clouds, in the moment, all we have is now. Riders leave inspired and empowered, guided by best-in-class instructors who bring rhythm, heart, and connection to every class.
Roform
Roform is our Pilates-inspired reformer strength workout that combines breath work with strength, mobility with flexibility. It’s a mindful yet powerful practice designed to build balance and awareness from the inside out. Every class helps you move your mind home to your body, leaving you feeling grounded and strong.
Our Community
We believe in high-quality experiences at an inclusive price, welcoming a wide variety of people into our studios. Our spaces are built on energy, warmth, and belonging. At Rostudios, everyone fits in - no matter where you start, or how you move.
Our instructors and studio teams are at the heart of it all. They inspire. They motivate. They create the magic that keeps our community coming back, class after class.
This is more than fitness. It’s social fitness redefined.
It’s a movement, a mindset, and a community.
If you’re ready to grow, inspire, and move people every day - join us at Rostudios.
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