Childcare Manager

Description

JOB DESCRIPTION

Childcare Manager

Join the Mountainside Fitness Team

About the Role

We're looking for a warm, enthusiastic, and dependable leader with a genuine love for children to join our childcare team at Mountainside Fitness—an upscale health club where families feel at home. As a Childcare Manager, you'll lead the childcare team, create a safe and welcoming environment for kids, and build trust with parents. You'll be responsible for ensuring an exceptional experience for every family while supporting and developing your team.

Why Mountainside Fitness?

We invest in our people. Here's what you can expect as part of the Mountainside family:

• Complimentary gym membership plus deep personal training discounts
• Onsite childcare — bring your own kids to work with you
• Consistent schedules that stay the same week to week — no surprises
• Flexible pay for hourly employees — access your earnings when you need them
• Real growth opportunities — 100% of our General Managers were promoted from within

Skills & Knowledge

• Ability to work under pressure and solve problems quickly and efficiently in both the club's and the member's best interest.
• Demonstrate excellent communication skills — positive and effective — with co-workers, members, and children.
• Knowledge of safety issues involving children and the care of children.
• Consistently and accurately count and log daily money.
• Record daily tally sheets and weekly usage accurately.
• Record-keeping skills for staff, members, and children.
• Knowledge of child developmental abilities for appropriate activities, redirection, and requests.
• Demonstrate thorough knowledge of Mountainside Fitness organizational history and the childcare department's function and duties.
• Desire to promote Mountainside Fitness and its policies 100%.
• Ability to guide, instruct, and motivate new and existing department team members.
• Demonstrate willingness to seek additional assignments when time permits.
• Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.
• Must be able to exemplify all duties and responsibilities required of the front desk staff and Supervisor.
• Ability to prioritize tasks and duties.
• Demonstrate the ability to tactfully delegate tasks to co-workers.
• Ability to maintain efficiency and productivity of the department.

JOB-RELATED RESPONSIBILITIES & DUTIES

Staff Management

• Act as Manager over all childcare staff.
• Handle all member and staff concerns in a polite, calm, consistent, and firm manner; relay to the Club Manager as soon as possible.
• Conduct and schedule new employee training; follow up with new employees during the introductory period for completion of the Initial Training Program.
• Provide continual feedback, encouragement, explanation, and instruction to current staff to help minimize errors.
• Review applications, conduct initial interviews of potential new staff, check references, and consult with the Club Manager upon completion of the second interview.
• Conduct employee terminations after consulting with the Club Manager.
• Recognize outstanding accomplishments and deficiencies with department staff through review and feedback sessions a minimum of twice per year, and progressive discipline procedures as needed.
• Monitor employee timecards and record vacation, sick, and personal leave time benefits.
• Track employee incentive points and notify them of point amounts quarterly.
• Monitor staff duty sheets for completion and fair staff participation.
• Work closely with other Childcare Managers — meeting with them and visiting their sites on a frequent basis.

Operations & Scheduling

• Maintain adequate coverage at all times to meet budget and ratio demands — including scheduling shifts, finding substitutes, and covering shifts if necessary.
• Consistently and accurately execute all job-related responsibilities and duties of the childcare staff and Supervisor.
• Monitor all activities of department staff while on duty and redirect inappropriate behavior.
• Maintain childcare efficiency by delegating tasks, organizing supplies and equipment, and addressing staff and member-related issues immediately.
• Initiate the implementation of new ideas, projects, and programs; inform members of additional programs such as summer basketball court program, craft day, fit kids, Parent's Night Out, etc.
• Initiate and maintain communication with the department by using the Read-Me Book and conducting regular meetings.
• Complete assigned tasks in a timely manner.

Financial & Administrative

• Monitor cash and payment intake throughout each shift and maintain an adequate amount of change.
• Keep a daily record of the number of children in care and hours each child is present; log a total number of hours for the day and add to a weekly total sheet.
• Maintain stock of forms: waivers, emergency info, temporary guardianship, childcare EFT, etc.
• Keep members' information updated (method of payment and child's information).

Facility & Safety

• Inspect toys and play equipment regularly for broken parts or safety concerns.
• Ensure the childcare room and all toys are clean, disinfected, and sanitized.
• Address any building or structural problems — leaks, air conditioning, TV/DVD issues, etc. — pertaining to the childcare area.
• Enforce all policies and responsibilities of department staff and members.

OTHER

• Report directly to the General Manager.
• Hours of the position may change as needed with or without advance notice.
• Performance reviews conducted twice per year by the Club Manager.
• Progressive disciplinary procedures — at the discretion of the Club Manager — include employee counseling, verbal warnings, written warnings, probation, and termination, and may not necessarily be applied in that order.

Requirements

• Minimum of 5 years of childcare experience.
• Minimum of 3 years of supervisory experience.
• Must be CPR certified.
• Successfully complete the Mountainside Initial Training program within 30 days of starting in the position.
• Physical Requirements
• Must be 21 years or older.
• Must be able to lift a minimum of 30 lbs.
• Must be able to move throughout the childcare facility freely and quickly for the safety of the children.
• Physical exertion requirements include bending, stretching, reaching, possibly lifting heavy children, and cleaning duties.
• Must be comfortable sitting on the floor and playing with children.
• Willing to work flexible hours (some nights and weekends) and cover shifts in emergencies.