Credit & Collections Analyst 2-Fin

Job Summary

We are seeking a Portuguese-speaking Senior Analyst (IC1) to support global Accounts Receivable Cash Applications operations for LAD countries.

The role is primarily responsible for accurately and timely processing customer-payment transactions, applying and reconciling receipts against customer invoices, resolving routine payment-application issues, and maintaining accurate customer accounts. The role operates within established procedures, internal controls, compliance requirements, and service-level agreements, with non-standard or policy-sensitive matters appropriately escalated.

Responsibilities

Key Responsibilities

• Apply and allocate customer payments accurately against the appropriate invoices and customer accounts, following established procedures and controls.
• Investigate unapplied or misapplied payments, identify routine discrepancies, and coordinate with relevant teams to resolve payment-application issues.
• Perform customer-account and payment reconciliations, ensuring receipts and outstanding balances are accurately reflected and supported by appropriate documentation.
• Process routine payment-related activities, including refunds, chargebacks, and other approved adjustments, in accordance with defined procedures and approvals.
• Respond to routine customer and internal stakeholder queries related to payments, invoice application, account balances, and payment status.
• Partner with Collections, Accounts Receivable, Sales, and other regional or internal Finance teams to resolve standard cash-application issues.
• Identify transaction errors, recurring issues, process gaps, and system-related problems; escalate complex or non-standard matters to the appropriate Manager or functional team.
• Maintain accurate records and operational reporting while consistently meeting SLA, control, compliance, and process requirements.

Qualifications & Skills

Mandatory

• Portuguese language proficiency sufficient for the role's required customer and stakeholder interactions.
• Relevant experience in Accounts Receivable, Cash Applications, Order-to-Cash, or related finance operations.
• Hands-on experience processing and applying customer payments and resolving routine payment discrepancies.
• Experience performing account/payment reconciliations and investigating variances.
• Strong attention to detail and demonstrated ability to process transactions accurately within defined SLAs.
• Ability to work effectively within established SOPs, internal controls, approval workflows, and compliance requirements.
• Ability to identify routine versus complex issues and escalate appropriately.
• Strong collaboration and communication skills for working with customers and cross-functional Finance teams.

Good-to-Have

• Experience supporting LAD/Latin America customers or Finance operations.
• Experience in a global shared-services, GFIC, GBS, or captive Finance environment.
• Experience with Oracle ERP or other ERP/cash-application systems.
• Experience handling refunds, chargebacks, payment-on-account, unapplied cash, or complex payment matching.
• Experience supporting process improvement, operational reporting, or automation initiatives.
• Experience working with multinational customers and geographically distributed Finance teams.

Self-Assessment Questions

• Do I have hands-on experience in Accounts Receivable, Cash Applications, Order-to-Cash, or a related finance-operations environment?
• Am I proficient in Portuguese at the level needed for the role's customer and stakeholder interactions?
• Have I independently applied customer payments, investigated discrepancies, and resolved routine cash-application issues?
• Am I confident performing payment/account reconciliations and maintaining accurate supporting documentation?
• Have I consistently delivered accurate transactional work within defined SLAs, controls, and procedures?

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