JOB DETAILS
【安達產險-38025】客戶服務部客服專員
CompanyChubb
LocationTaipei
Work ModeOn Site
PostedOctober 27, 2026

About The Company
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司,業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市(紐約證券交易所:CB),為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室,全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲,安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場,並在中國設有合資企業。安達人壽自1976年踏足香港,並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求,安達人壽香港(安達人壽保險有限公司)透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
About the Role
• 0800保戶熱線服務暨解答保戶詢問保險相關問題
• 網路及語音留言處理
• 客戶情緒抱怨處理
• 電訪新契約保戶及異常件客戶
• 執行主管交辦事項
• 提升諮詢客戶滿意度之改善方案或提案執行
Qualifications
• 具相關保險業0800電話客服2年以上經驗,具申訴處理經驗尤佳
• 具良好的溝通及協調能力、抗壓性高
• 熟操作相關客服CRM 系統與MS office辦公軟體(Outlook, Excel, Word)
• 具保險證照尤佳
• 無須輪班
Key Skills
Customer ServiceComplaint HandlingCommunication SkillsCoordination SkillsStress ManagementCRM SoftwareMicrosoft OfficeOutlookExcelWordInsurance Knowledge
Categories
Customer Service & SupportFinance & Accounting
Job Information
📋Core Responsibilities
The role involves providing customer service via the 0800 hotline, handling inquiries, and managing customer complaints. Additionally, the specialist will perform outbound calls for new contracts and abnormal cases while proposing improvements to enhance customer satisfaction.
📋Job Type
全職
📊Experience Level
2-5
💼Company Size
278
📊Visa Sponsorship
No
💼Language
Chinese
🏢Working Hours
40 hours
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