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JOB DETAILS

DAIRY/DEPT LEADER

CompanyThe Kroger Co.
LocationRochester
Work ModeOn Site
PostedOctober 27, 2026
About The Company
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™. Founded in 1883 as a single grocery store in Cincinnati, The Kroger Co. has grown into one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states and the District of Columbia, operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift. We operate under a variety of banner names, including supermarket and retail brands Harris Teeter, Ralphs, Fred Meyer, King Soopers, Smith’s, Fry’s, QFC, Dillons, Mariano’s, Food 4 Less, Pick ’n Save and City Market. Beyond grocery, our pharmacy teams care for customers at more than 2,200 locations nationwide. Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. The Kroger story is driven by its people. Many of our associates come for a job and discover a career, supported by talent and leadership development, up to $21,000 in tuition reimbursement and more than 16 Associate Resource Groups. Together, we are creating the future of grocery retail. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities. To learn more about us, visit TheKrogerCo.com. To explore careers, visit TheKrogerCo.com/careers.
About the Role

Create an outstanding customer experience by embracing the Customer 1st strategy and encouraging associates to deliver excellent customer service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards and expenses. Direct and supervise all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

  • Promote trust and respect among associates, with a positive attitude. 
  • Communicate company, department, and job specific information to associates. 
  • Establish performance goals for department and empower associates to meet or exceed goals and targets through teamwork. 
  • Develop adequate scheduling to manage customer volume throughout hours of operation. 
  • Train and develop associates on performance of their job and participate in the performance appraisal process. 
  • Adhere to all local, state and federal laws, food safety regulations and company guidelines. 
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, and by using knowledge of products to make suggestions. 
  • Offer product samples to help customers discover new items or products they inquire about. 
  • Inform customers of dairy specials. 
  • Develop and implement a department business plan to achieve desired results. 
  • Understand the store's layout and be able to locate products. 
  • Create and execute sales promotions in partnership with store management. 
  • Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions or ads that affect the Dairy department. 
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor. 
  • Implement the period promotional plan for the department. 
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. 
  • Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. 
  • Plan and organize the inventory process, maintain awareness; note any discrepancies. 
  • Train department associates on inventory/stocking and Computer Assisted Ordering. 
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. 
  • Reinforce safety programs by complying with safety procedures, practice preventive maintenance by properly inspecting equipment and identify unsafe conditions and notify store management of any items in need of repair. 
  • Notify management of customer or employee accidents. 
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. 
  • Ability to work cooperatively in high paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation. 

Qualifications

Minimum

  • Must be 18 or older 
  • Ability to handle stressful situations 
  • Effective communication skills 
  • Knowledge of basic math (counting, addition, subtraction) 

Desired

  • High school education or equivalent preferred 
  • Management experience preferred 
  • Dairy experience 
  • Retail experience 
  • Second language (verbal, reading and/or writing) 

 

Key Skills
Customer serviceTeam leadershipInventory managementSales promotionBudgetingConflict resolutionFood safetyStaff trainingSchedulingMerchandisingCommunicationBasic mathProblem solvingSafety complianceProduct knowledge
Categories
RetailManagement & LeadershipCustomer Service & SupportFood & Beverage
Job Information
📋Core Responsibilities
The Dairy Department Leader is responsible for directing department operations, achieving sales and profit goals, and ensuring excellent customer service. They must also manage inventory, maintain safety and cleanliness standards, and train associates to meet performance targets.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
151544
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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