Digital Channel Owner - Web

• Monitor and improve revenue, conversion rate, average order value, abandonment rate and digital sales contribution.
• Define and prioritise roadmap initiatives with Product, Commercial and Technology stakeholders.
• Translate business needs into clear requirements and coordinate delivery, dependencies, user acceptance testing and release readiness.
• Work with UX, Technology and vendor partners to improve customer journeys and launch new features and services.
• Monitor channel availability, defects and transaction success, coordinating issue resolution and preventive actions.
• Assess post-launch performance against agreed objectives and identify further improvements.
• Track competitor offers, pricing and market trends to inform channel enhancements.
• Provide regular sales and performance insights across products, categories and campaigns.

Qualifications

• Bachelor’s degree in Business, Computer Science, Information Technology, Engineering or a related field.
• Strong knowledge of e-commerce platforms, digital channels and web and mobile technologies; Magento knowledge is an advantage.
• Proficiency in analytics tools such as Google Analytics or Adobe Analytics, with a strong understanding of digital sales and customer journey metrics.
• Ability to translate business requirements into actionable deliverables and prioritize digital enhancements.
• Experience coordinating testing, release readiness and the launch of digital features and services.
• Strong analytical, problem-solving, communication and stakeholder management skills.
• Ability to collaborate effectively with commercial, technology, design and vendor teams.
• Professional certification in Agile/Scrum, PMP or PRINCE2.