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JOB DETAILS

Senior Repair Administrator

Companyf3128acd-ccbe-48df-a444-d8189e1c52c2
LocationSugar Land
Work ModeOn Site
PostedOctober 27, 2026
About The Company
At JAE, we provide high-quality technology to inspire your everyday innovation. Since 1953, under the corporate philosophy of "Explore, Create and Practice", JAE has successfully developed and expanded globally in the three core business areas of: Connectors, User Interface Related Devices, and Aerospace Electronics. By combining divergent technologies from experience gained in the interconnect, aviation and user interface industries, we are proud to provide cutting edge solutions to empower a wide variety of applications, including communications, displays, wearables, handheld devices, AR/VR headsets, medical devices, Electric Vehicles, high reliability motion sensing and control products including inertial measurement units (IMUs), flight control systems, radar altimeters, resolvers, linear motors, and more. JAE has focused on technological development and product creation which inspires customer innovation. For many decades, JAE has been dedicated to utilizing innovative product development capabilities, reliable product quality, and cutting-edge manufacturing technology to capture a high level of trust with distribution partners and customers. With multiple manufacturing and R&D facilities across North America and Asia, JAE provides the best solutions to serve customers throughout the world. Come join us and explore the endless possibilities! JAE HQ LinkedIn: https://www.linkedin.com/company/jae/
About the Role

JAE ELECTRONICS, INC.

JOB DESCRIPTION


JOB TITLE: Senior Repair Administrator 

DEPARTMENT: Aerospace Sales Department

REPORTS TO: General Manager – Aerospace  

SUPERVISES: None

POSITION TYPE: Non-Exempt 

LOCATION: Sugar Land, TX



GENERAL POSITION SUMMARY:

The Senior Repair Administrator is responsible for coordinating and managing all administrative aspects of product repair and service activities for JAE Houston LLC repair operations. This role serves as the primary liaison between customers (internal and external), repair supervisors, supply chain, sales, and sales operations teams to ensure timely processing, tracking, documentation, invoicing, and communication of repair orders. The position plays a critical role in maintaining customer satisfaction, repair turnaround times, and operational efficiency.


DUTIES AND RESPONSIBILITIES


Repair and Sales Operation

  • Manage repair orders from receipt of repair, quotes, closing of orders, and shipment.
  • Track repair status and ensure timely completion.
  • Serve as the primary customer contact for repair updates and issue resolution.
  • Maintain accurate service records, and ERP transactions.
  • Coordinate with technicians, purchasing, quality, and logistics teams.
  • Support compliance with company quality and documentation requirements. 
  • Track parts availability and coordinate procurement requirements for repairs.
  • Analyze trends and support continuous improvement initiatives within repair operations.
  • Generate weekly and monthly repair activity reports as required
  • Track key performance indicators (KPIs), including: repair turnaround time, quote response time, on-time delivery, repair backlog, and customer service
  • May be assigned additional responsibilities as needed. 



 CORE COMPETENCIES:

  • Strong organizational and multitasking skills.
  • Exceptional customer service and communication skills.
  • Advanced Microsoft Excel skills.
  • Proficiency with ERP and service management systems.
  • Ability to prioritize multiple repair orders in a fast-paced environment.
  • Strong problem-solving and analytical abilities.
  • Attention to detail and accuracy in documentation.



QUALIFICATION REQUIREMENTS: 

  • Associate's or Bachelor's degree preferred.
  • 5+ years of experience in repair administration, service operations, or manufacturing support.
  • Experience with ERP systems (SAP, Oracle, Epicor, Dynamics, etc.).
  • Strong organizational, communication, and customer service skills.
  • Proficient in Microsoft Excel and data management.
  • Other: Electronics import/export processing experience preferred 
  • Fluent in written and spoken Japanese preferred



BUSINESS TRAVEL: This position is an office based environment and requires no traveling. 


PHYSICAL DEMAND: This position requires occasional lifting up to 30lbs.








 

Key Skills
Repair administrationService operationsERP systemsMicrosoft ExcelCustomer serviceData managementSupply chain coordinationLogisticsQuality complianceProcurementReportingKPI trackingProblem-solvingAnalytical abilitiesMultitaskingCommunication
Categories
AdministrativeLogisticsManufacturingCustomer Service & SupportSales
Job Information
📋Core Responsibilities
The Senior Repair Administrator manages all administrative aspects of product repair, including order processing, tracking, and customer communication. They serve as the primary liaison between internal departments and customers to ensure operational efficiency and timely repair turnaround.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
1468
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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