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JOB DETAILS

Shack Assistant - Part Time (12 hours)

CompanyLoaf
LocationPatchway
Work ModeOn Site
PostedOctober 27, 2026
About The Company
Welcome to our laid-back world! We make laid-back furniture for people to really kick off their shoes and lead happier, more relaxed lives. We're champions of serious quality and good old-fashioned craftsmanship. And we only make stuff that we'd enjoy in our own homes... preferably with a cup of tea and a great big slice of chocolate cake! Our story Having lost a whole Saturday trying to buy a bed, Charlie Marshall decided to make the process as quick and hassle free as possible. So two years, 187 mattress factories and some seriously comfy beds later, we were born in December 2008. It turned out there were a lot of you out there who liked what we were doing and we have since become one of the fastest-growing companies in the UK. In 2012 we added sofas to our repertoire. And these went down a storm too. So we continued our quest for world domination as emperors of comfy, laid-back furniture and squishy stuff for the whole home. And that's us in a nutshell! In October 2015 Loaf opened their first showroom. The 'Loaf Shack'​ is based in London's Battersea and aims to become the most laid-back showroom in Britain. Their second space in London's Notting Hill opened in July 2016. With the most laid-back Shacks in Blighty (they’re slowrooms not showrooms!), we opened our first Loafer's paradise in London's Battersea in October 2015, followed by Notting Hill in 2016 and Spitalfields in 2017.
About the Role

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 12 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.

The Job

  • Ensure tiptop product knowledge and understanding of our brand at all times

  • Consistently provide helpful and informed service with confidence and clarity

  • Process orders on our systems, providing delivery, 'will it fit' and lead time advice

  • Recommending "up-sell" products

  • Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines

  • Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor

  • Help to maintain a safe and healthy work environment

  • Be passionate about the Loaf brand and our products

We're looking for

  • Previous experience in customer facing roles

  • The ability to work independently and to take responsibility and be accountable for your actions

  • Excellent attention to detail

  • Confidence and common sense

  • A great team player with the ability to promote and help build a positive work environment

  • Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours

Some of our benefits:

  • 33 days holiday, increasing by 1 day each year for 3 years

  • Enhanced family leave policy

  • Staff and friends and family discount scheme

  • Healthcare cash plan

  • EAP programme

  • Shopping discounts

  • Cycle to work scheme

  • Half a day for Christmas shopping

  • Life Assurance - 4 times annual salary


What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.

As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.

Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Bristol in the first instance.

Key Skills
Customer serviceProduct knowledgeOrder processingUp-sellingHousekeepingAttention to detailTeamworkCommunicationRetail standards
Categories
RetailCustomer Service & Support
Benefits
33 days holidayEnhanced family leave policyStaff and friends and family discount schemeHealthcare cash planEAP programmeShopping discountsCycle to work schemeHalf a day for Christmas shoppingLife Assurance
Job Information
📋Core Responsibilities
The Shack Assistant is responsible for providing informed customer service, processing orders, and maintaining high brand standards within the retail store. They must also ensure product knowledge is up to date and assist with housekeeping tasks to maintain a safe environment.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
215
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
12 hours
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