Senior Account Manager

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Strong customer partnerships can help turn treatment goals into better experiences and outcomes for people living with MS. As Key Account Manager, Neurology for NSW/VIC, you will build trusted relationships with healthcare professionals and healthcare organisations, understand their priorities, and develop practical territory plans that support sustainable business performance.

You will bring together customer insights, therapeutic knowledge and thoughtful, solution-based selling. Working closely with colleagues across Sales, Medical, Marketing and Commercial Excellence, you will identify opportunities, deliver a focused customer experience and contribute to the goals of the company.

• Develop and grow relationships with key healthcare customers and relevant stakeholders across your territory.
• Build and deliver a rolling territory business plan aligned with agreed objectives.
• Achieve territory sales targets and monitor performance, turning insights into clear action plans.
• Maintain strong product and therapeutic-area knowledge and communicate in line with relevant standards.
• Use a mix of in-person and omnichannel engagement to support relevant, effective customer interactions.
• Coordinate with internal partners and external stakeholders to respond to customer needs and identify new opportunities.
• Manage territory activities and deliver agreed sales-force effectiveness objectives.
• Work in line with company procedures, industry requirements, and company values and Code of Conduct.

What you will bring

• Experience in key account management or hospital sales, ideally in specialty pharmaceuticals.
• A strategic thinker.
• Strong relationship-building, planning and solution-based selling skills.
• The ability to interpret territory performance, prioritise opportunities and turn plans into action.
• Confidence working collaboratively across a cross-functional team, with an agile and curious approach.
• A tertiary qualification in science, nursing, marketing, business or a related field is desirable.
• Medicines Australia accreditation.

The opportunity

This is a full-time territory role covering NSW and VIC. You will have the opportunity to build lasting customer partnerships, bring a patient- and customer-focused perspective to your work, and contribute to the performance of a high performing team.

You will be valued for putting customers and patients first, taking ownership, staying curious, setting a high bar and acting with urgency. You will be part of a diverse, high-performing team of talented people with a shared goal. We share perspectives openly, commit to decisions, back one another and celebrate each other’s successes as we deliver together.

At Merck KGaA, Darmstadt Germany, we are committed to advancing reconciliation through meaningful action, collaboration, and cultural respect. Our Innovate Action Plan (RAP) represents the next phase of our journey to strengthen relationships with First Nations people and communities. We are focusing on tangible actions including increasing employment pathways for First Nations peoples and enhancing capabilities within our workforce  

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!