JOB DETAILS
Customer Relations Officer
CompanyGEDU
LocationNoida
Work ModeOn Site
PostedOctober 28, 2026
About The Company
GEDU Global Education (GEDU) is changing lives through education and making a fundamental difference to living standards and access to learning globally.
We have 15 institutions in 16 countries, including the USA, United Kingdom, France, Germany, Spain, Malta, UAE, India, Saudi Arabia, Australia, Ireland and Canada.
We offer a range of educational opportunities— from K12 through Bachelor’s and Master’s degrees to PhDs and DBAs, plus apprenticeships and language schools.
Our portfolio has over 75,000 students, covers a wide range of subjects and is characterised by a keen focus on both employability and student experience to maximise return on investment for students.
Education is transformative, and this is what drives us.
Our Portfolio: ICN, Schiller International University, MLA College, GBS UK, GBS Dubai, GBS Malta, Queen Elizabeth's Global Schools, Global Institute of Entrepreneurship (GIE), École de Management Appliqué (EMA), Australian Performing Arts Conservatory (APAC), MetaGedu, Lokmani Degree College, English Path, GlobalU, and Global Banking Training.
About the Role
Position Overview:
The Customer Relationship Officer is responsible for promoting and selling the programs of university to potential students, responding to inquiries from potential students on various programs, and identifying the appropriate programs to meet these goals.
Key Responsibilities:
- Developing and sustaining solid relationships with prospective students and company stakeholders.
- End to end process flow management and process flow covering (Calling, Chats, Emails & Data management).
- Handling inbound queries from multiple channels, including telephone, email, and web chat.
- Understanding and awareness of documentation covering (VISA process, Tax filing and more)
- Making outbound calls to convert prospective student leads into applications for study.
- Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
- Support the development of the student journey by identifying and reporting back on issues and trends.
- Cross selling our products.
- Inbound outbound sales.
Qualifications:
- Fluency in written and spoken English is essential, and proficiency in other languages is a plus.
- Proven self-starter and problem solver.
- Must be deadline driven and goal oriented.
- A positive attitude and customer focused approach.
- Ability to act with tact, good judgment, and discretion.
- Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
- Ability to work as part of a team and to work well under pressure with minimum supervision.
- Good Communication skills
- Professional email writing Skills
GEDU Global Education is a dynamic and innovative group of education providers.
Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.
Key Skills
Customer Relationship ManagementSalesLead ConversionCommunication SkillsData ManagementInbound SalesOutbound SalesProblem SolvingInterpersonal SkillsEmail WritingProcess ManagementCross SellingCustomer Service
Categories
Customer Service & SupportEducationSalesAdministrative
Job Information
📋Core Responsibilities
The Customer Relations Officer is responsible for managing the student journey by handling inbound and outbound sales inquiries across multiple channels. They will also maintain accurate student data and build relationships with prospective students to convert leads into applications.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
432
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page