JOB DETAILS
Distribution Service Engineer - Poland
CompanySungrow Europe - Welcome traveler!
LocationWarsaw
Work ModeOn Site
PostedOctober 28, 2026
About The Company
Founded in 1997, Sungrow Power Supply Co., Ltd. is a leading global renewable energy company specializing in the R&D, production, sales, and services of renewable energy equipment.
Sungrow operates in more than 100 countries and regions worldwide, with 20+ international subsidiaries, 4 major manufacturing bases, and 7 R&D centers.
With strong global presence and continuous innovation, Sungrow has been honored with numerous awards, including “Global Top 500 New Energy Enterprises”, “The World's Most Bankable PV Inverter and Energy Storage Company (BloombergNEF).”, “Best Employer Brand among Globalized Enterprises”, and “MSCI ESG Rating AAA”.
Looking ahead, Sungrow will remain committed to its mission of “Clean power for all,” to bridge to a sustainable future while building a trusted, world-renowned brand.
About the Role
Your mission
Cześć and a warm welcome from all of us here at Sungrow!
We’re looking for a Distribution Service Engineer - Poland who enjoys being close to customers, solving technical service topics, and making sure issues move from question to solution smoothly.
You’ll become an important point of connection between our customers, service partners, and internal teams in Poland. Curious what that looks like in practice? Let’s dive right in:
- Take ownership of assigned regional customer tickets, coordinating their handling and supporting efficient resolution of service requests.
- Support the approval and coordination of service partners involved in regional customer service activities.
- Contribute to system testing, issue feedback, and service process optimization, working closely with the Service Platform team and relevant CRM processes.
- Act as a single point of contact for key customers, including distributors and installers, supporting service issues and maintaining clear customer communication through online channels and on-site visits.
- Deliver customer training and practical service guidance to help customers and partners work effectively with our solutions.
- Coordinate internally across departments on spare-parts logistics, service issues, and major incidents affecting assigned customers.
Your profile
All right, that sounds like quite a mix of technology, customer interaction, and hands-on problem solving, doesn’t it? To feel at home in this role and make an impact for the long run, your background could look something like this:
- Technical education or degree in electrical engineering, electronics, energy engineering, automation, or a comparable technical field.
- Experience in technical service, after-sales support, field service, distribution service, or another customer-facing technical role is highly valuable.
- Comfortable troubleshooting technical issues and coordinating their resolution with customers, service partners, and internal stakeholders.
- Confident using ticketing and CRM systems to document cases, track progress, and provide structured feedback.
- Strong customer communication skills, with the confidence to support distributors and installers both remotely and during on-site visits.
- Polish C1 and English B2 or higher, enabling smooth communication with local customers and international colleagues.
- Well-organized and comfortable managing several customer cases while keeping priorities and major incidents clearly in focus.
- Willingness to travel within Poland when customer support, training, or on-site service activities require it.
Why us?
About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!
We are fighting every day to make our mission happen – Clean Power for All!
With 870+GW of clean power presently installed worldwide, we are on the road to success!
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
Want to know more? Check out what working with us is like!
Key Skills
Electrical engineeringTechnical troubleshootingCustomer serviceField serviceCRM systemsTicketing systemsTechnical trainingLogistics coordinationProblem solvingCommunicationPolish languageEnglish languageAfter-sales supportEnergy engineeringAutomation
Categories
EngineeringCustomer Service & SupportEnergyTechnologyLogistics
Job Information
📋Core Responsibilities
The Distribution Service Engineer will manage regional customer tickets and coordinate service requests while acting as a primary point of contact for distributors and installers. They will also provide technical training, support service partner activities, and collaborate internally on spare-parts logistics and issue resolution.
📋Job Type
permanent employee
📊Experience Level
2-5
💼Company Size
766
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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