National Accounts Relationship Manager

Description

Status: This is a full-time; salaried position
Hours: Monday – Friday: 8am – 5pm

Benefits Offered to Full-time Employees: Health, Dental, Optical, Medical FSA/HSA, Dependent Care (FSA), Basic Life Plan, Short Term Disability, Long Term Disability, 401K with Company Match, Profit Sharing (ROA), PTO (Vacation), Holidays, Jury Duty, and Funeral Leave

JOB SUMMARY: The National Accounts Relationship Manager is responsible for the retention, growth, profitability, and overall relationship management of assigned strategic accounts. This position develops and executes account plans, builds relationships across customer organizations, identifies growth opportunities, coordinates cross-functional execution, and ensures customer commitments are fulfilled. The role also supports the development of selected prospective national accounts and is accountable for achieving assigned sales, profitability, customer experience, and strategic growth objectives.

WHAT YOU’LL BE DOING:

• Develop and execute strategic account plans for each assigned account that align customer priorities with Coldspring’s corporate objectives.
• Establish sales, profitability, retention, and growth goals for assigned accounts; monitor performance and implement actions necessary to achieve established objectives.
• Develop accurate sales forecasts and maintain visibility to account opportunities, projects, risks, and anticipated businesses.
• Develop and maintain strong relationships with key customer stakeholders to understand their business needs, priorities, and opportunities and support long-term partnerships and continued growth.
• Serve as the primary point of contact for assigned accounts and coordinate with internal teams to ensure customer requirements, commitments, and expectations are effectively communicated and fulfilled.
• Identify and pursue opportunities to expand Coldspring’s products, services, programs, and share of business within existing accounts.
• Develop selected prospective national accounts in alignment with Coldspring’s strategic growth priorities.
• Analyze account performance, sales trends, product mix, market opportunities, and competitive activity to support account strategy and business decisions.
• Lead or support pricing, contract, rebate, and other strategic discussions in partnership with Sales leadership and appropriate internal teams and within established approval guidelines.
• Collaborate with the Director of Sales and Regional Sales Managers to ensure national account strategies and initiatives are aligned with broader sales plans and executed consistently across the organization.
• Partner with Sales, Customer Support, Marketing, Operations, Finance, and other internal teams to coordinate the successful execution of customer programs, projects, and commitments.
• Monitor the overall customer experience for assigned accounts, identify significant or recurring issues, and coordinate with appropriate internal teams to drive resolution and continuous improvement.
• Lead periodic customer business reviews to evaluate performance, address priorities, identify opportunities, and strengthen long-term partnerships.
• Coordinate the development and delivery of customer training related to Coldspring products, programs, sales tools, and systems.
• Maintain awareness of industry trends, customer strategies, competitive activity, and market developments that may affect assigned accounts or create new business opportunities.
• Maintain current knowledge of Coldspring products, capabilities, systems, and industry developments through ongoing professional development and independent learning.
• Regular domestic travel required to support assigned accounts and business objectives

Requirements

• Bachelor’s Degree in Business or related field (or combination of job-related experience)
• 5 years of industry related experience
• Demonstrated ability to learn, adapt, and perform effectively in changing business environments.
• Professional sales or account management training is required.
• Ability to learn and effectively communicate Coldspring products, capabilities, systems, and relevant industry information.
• Proficiency with CRM systems, Microsoft Excel, PowerPoint, Word, JDE, and other applicable business systems.
• Strong organizational skills with demonstrated ability to manage multiple priorities and maintain effective follow-through.
• Ability to coordinate complex initiatives involving multiple internal functions and customer stakeholders.
• Demonstrated ability to build relationships effectively across customer and internal organizations.
• Strong written, verbal, presentation, and relationship-management skills.
• Ability to analyze sales, profitability, forecasting, and customer performance information and translate insights into action.
• Strong commercial, financial, negotiation, and problem-solving skills.
• Demonstrated ability to develop and execute strategic account plans.