SENIOR SALES ASSOCIATE

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.  

You can expect an unforgettable, dynamic, and competitive work environment.  

The Benefits Begin DAY ONE:  

We know you work hard and cultivate the very best solutions for your family — and that’s why the benefits we offer, you won’t find anywhere else:  

• Competitive Salary: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Immediate Coverage: Benefits begin on DAY ONE.
• Comprehensive Healthcare: Federal Healthcare benefits, Dental, and Vision coverage.
• Retirement Plans: 401(k) & Pension Plan options.
• Paid Time Off: Accrual of PTO starts on DAY ONE.
• Education & Growth: Tuition reimbursement program.
• Military Family Support: Continuity Programs for Military Spouses.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible* after qualifying years of service.
• Exclusive Perks: Tax-free shopping, worldwide, at any Navy Exchange location.  

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow — there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life. Mission: YOU. 

https://www.youtube.com/watch?v=9h1WLIY3hT8 – Heroes Welcome

Job Summary: 
As a senior sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates giving work direction and training. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. 

Duties and Responsibilities: 

Customer Service

• Proactively engage and make a connection with customers 
• Asking questions and listening to customers needs. 
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.  
• Provide premier customer service 
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. 

Organization 

• Maintaining store appearance. 

Sales 

• Cross-selling products and knowing layout of the store. 
• Make suggestions to customer on latest trends and current promotions based on customers individual needs.
• Upselling products 
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. 
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. 
• Completing various forms of paperwork reports and reconciliation. 

Inventory 

• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories . 
• Providing guidance on how merchandise should be displayed. 

Dependability 

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments. 

Supervisory Requirements 

• Provide direction work assignments training of sales associates 

Other Duties as assigned 

QUALIFICATIONS 

Product Knowledge 

• Moderate level of knowledge of products merchandise 
• Provide training documentation to sales associates on product features 

Experience 

6 months-Retail or relevant work experience required 

Communication Skills 
Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. 

Mathematical Skills 
Basic math functions such as addition subtraction multiplication and division. 

Reasoning Ability 
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. 

PHYSICAL DEMANDS WORK ENVIRONMENT 
This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. 

OTHER SKILLS 
Enthusiastic friendly and energetic with a desire to provide outstanding service. 

WORK HOURS 
Available to work a variety of hours which may include early mornings evenings weekends and holidays

MUST BE A U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS

GENERAL EXPERIENCE 
6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. 

SUBSTITUTION OF EDUCATION FOR EXPERIENCE 
Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.