Sr Customer Experience Training Professional

As a Sr. Customer Experience Training Professional here at Tridium, you will play a vital role in shaping and delivering training programs that empower our customers to create building automation solutions using the Niagara Framework. Your expertise in Niagara 4 and training will help enhance the skills and knowledge of the Niagara Community.

You will report directly to the Customer Experience Training Manager and work out of Richmond, VA on a hybrid work schedule.

In this role, you will impact the organization by delivering training, fostering a customer-focused culture, and supporting continuous improvement initiatives that drive superior customer experiences and business success.

Responsibilities

KEY RESPONSIBILITIES

• Deliver engaging Niagara Framework training programs in both in-person and virtual environments.
• Develop and revise curriculum including lesson plans, instructor guides, presentation slides, agendas, assessments, reviews, and videos.
• Follow established policies, procedures, and grading standards to ensure evaluations are objective and consistent.
• Establish and maintain positive working relationships with Tridium-certified training partners.
• Maintain classroom training environment and equipment, including travel kits.
• Collaborate with cross-functional teams to identify training needs.
• Utilize data and feedback to continuously improve training content and methods for maximum effectiveness.
• Occasional travel required for on-site customer training and conferences.

Qualifications

YOU MUST HAVE

• Minimum 3 years of advanced Niagara 4 experience.
• Minimum 3 years of experience troubleshooting real-world building automation issues.
• Minimum 3 years of experience with Microsoft Office products such as Word and PowerPoint.

WE VALUE

• Niagara 4 TCP certification.
• Proven ability to write clear and concise technical instructions.
• Passion for delivering exceptional customer experiences.
• Strong organizational skills and the ability to manage multiple projects.
• Collaboration, a willingness to give and receive constructive feedback, and a team-focused approach that supports consistency and shared success.
• Commitment to continuous improvement in product knowledge and instructional competencies.

Benefits of works for Honeywell:
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell https://benefits.honeywell.com/”

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date 10/28/2026

The annual base salary range for this position is $87,700 to $110,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. 

ABOUT TRIDIUM

Tridium is the developer of the Niagara Framework, a comprehensive software platform for the development and deployment of connected products and device-to-enterprise applications. Built on open-protocol standards and brought to market through an open distribution model, Niagara Framework powers more than one million instances across hundreds of thousands of projects worldwide.

Honeywell is an equal opportunity employer. Qualified applicants for employment with Honeywell will be considered without regard to race, color, national origin, religion, age, sex (including sexual orientation, gender identity, and pregnancy), disability, protected veteran status, or any other legally protected status.