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JOB DETAILS

Patient Access Supervisor - Pre Service

CompanyInova Health System
LocationUnited States
Work ModeOn Site
PostedOctober 29, 2026
About The Company
We are Inova, Northern Virginia and the Washington, D.C. metropolitan area’s leading nonprofit healthcare provider. With expertise and compassion, we partner with our patients to help them stay healthy. We treat illness, heal injury and look at a patient’s whole health to help them flourish. Through our expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating our ability to deliver the best clinical care and ensuring a seamless experience for all who rely on us for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova’s world-class care is made possible by the strength and breadth of our network, our 26,000 team members, our technology and our innovation. In 2025, Inova was named the Health System of the Year by Press Ganey, a national leader in healthcare experience, recognizing our excellence in patient care, team member engagement, and commitment to continuous improvement. Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to each person in every community we are privileged to serve – regardless of ability to pay – every day of their life. More information about Inova can be found at www.inova.org.
About the Role

Inova's Pre-service Team is looking for a dedicated Patient Access Supervisor to join the team. This role will be Full-Time Monday through Friday 9:30AM to 6:00PM Hybrid

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

  • Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities

    Job Responsibilities
     

  • Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
  • Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts; Coaches staff/team on analysis and decision making methods and tools; Shares lessons learned with staff/team and other departments.
  • Coaches staff to be proactive in identifying problems and developing/recommending solutions; Facilitates staff and team problem solving sessions by using structured problem solving methods/tools; Shares accomplishments in identifying/resolving problems across teams/staff.
  • Recognizes and resolves system as well as payer rejections/denials by using established courses of action.
  • Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
  • Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; Recognizes the needs of, and conducts, appropriate conversations with individuals whose roles are impacted by change initiatives.
  • May perform additional duties as assigned.



Minimum Qualifications

  • Education - High School diploma or equivalent
  • Experience - 3 years of patient access experience

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Key Skills
Patient accessTeam supervisionPerformance managementInsurance verificationDenial managementProblem solvingStaff coachingHealthcare complianceSchedulingConflict resolutionData analysisMedical policy knowledgeTime managementDecision making
Categories
HealthcareManagement & LeadershipAdministrative
Benefits
Medical coverageDental coverageVision coverageWellness programRetirement matchingTuition assistanceStudent loan assistanceMental health supportPaid time offPaid parental leaveFlexible work schedules
Job Information
📋Core Responsibilities
The Patient Access Supervisor oversees team members to ensure quality standards and key deliverables are met within the pre-service department. They also facilitate problem-solving sessions, manage performance, and ensure compliance with healthcare insurance regulations and payer policies.
📋Job Type
full time
💰Salary Range
$24 - $39
📊Experience Level
2-5
💼Company Size
14734
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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