Manager, Care Management- RCT Triage
Pay Plan Title: Manager, Care Management
Working Title: Manager, Care Management – RCT Triage
FLSA Status: Exempt
Posting Salary Range: $70,338 - $94,075
Office Location: Remote in North Carolina
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Manager, Care Management – RCT Triage to join our team! The Manager, Care Management – RCT Triage leads a care management unit, providing strategic direction, operational oversight, and staff management to ensure effective delivery of integrated, whole-person care within a managed care environment. The role is accountable for team performance, program compliance, and service outcomes, managing supervisors and care management staff to achieve organizational and regulatory objectives.
On a typical day, you might:
- Manage one or more care management teams, providing administrative oversight to supervisors and staff.
- Ensure staff utilize established workflows to complete record reviews, screenings, trackers, and required documentation.
- Establish and maintain a team-based, person-centered approach to care coordination across all team members.
- Monitor and evaluate team performance against established metrics, benchmarks, and quality indicators.
- Provide coaching, education, and guidance to supervisors and staff to support continuous improvement and professional development.
- Oversee referral intake, prioritization, routing, and assignment processes to ensure timely, accurate processing and appropriate member access to care management services.
- Review referral trends, engagement outcomes, and disposition data to identify operational barriers, address performance gaps, and implement process improvements.
- Collaborate with regional leadership and internal departments to resolve complex referral concerns, streamline workflows, and ensure effective transitions to assigned Care Management teams.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- Associate's degree in a health or human services field or related area and three (3) years of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations; OR
- Bachelor's degree in a health or human services field or related area and one (1) year of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations; OR
- Equivalent combination of education and experience.
- Must have a valid driver’s license.
- Must reside within North Carolina
- Must be able to travel within catchment as required.
- Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future (ex: OPT F-1, J-1).
Preferred:
- Bachelor’s degree.
- Experience with supervision of two (2) or more employees.
- Experience with NC Medicaid and/or Tailored Care Management.
Deadline for Application: Monday November 9, 2026, at 11:59PM
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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