JOB DETAILS
Crisis Intervention Specialist (Pro Pod) Swing Shift
CompanyCrisis Connections
LocationSeattle
Work ModeOn Site
PostedOctober 29, 2026
About The Company
For more than 60 years, Crisis Connections has created pathways to critical resources and crisis support for help seekers in our community. We deliver expert care to people who are struggling with loneliness, depression, substance use disorder, recovery, and many other life challenges.
Our programs identify individual needs and respond with whole-person care that results in improved individual outcomes. Crisis Connections fills the gaps in the human services and mental health systems—providing a safety net for help seekers and reducing the impact on our strained system.
By addressing the root causes of crisis, we are contributing to building a strong, resilient community.
Our Mission
To foster resilience and well-being for all by connecting people to accessible and compassionate support.
Our programs include:
988
911 Diversion
211
Community Care Hub Intake Center
Crisis Services
Mobile Crisis Dispatch
Recovery Help Line
Teen Link
Warm Line
Support After Suicide
Stop Hate Hotline
Crisis Connections is a non-profit agency registered with the Secretary of State as a charitable organization and is proud to be accredited by the International Council for Helplines and Inform USA. Crisis Connections is an equal opportunity employer and service provider.
About the Role
Description
Crisis Intervention Specialist
Make a difference when it matters most. When people are facing their hardest moments, they need calm, skilled support—right now. As a Crisis Intervention Specialist, you’ll play a critical behind-the-scenes role on our 24/7 Regional Crisis Line, supporting frontline phone workers and ensuring callers receive compassionate, effective care during overnight hours. This is a meaningful opportunity for experienced behavioral health professionals who thrive in fast-paced environments and want their work to directly impact individuals, families, and communities.
Why this role matters
- You help guide real-time crisis responses that can save lives
- You support and strengthen frontline staff during emotionally demanding calls
- You’re part of a mission-driven organization focused on resilience, access, and compassion
What you’ll do
- Provide real-time clinical guidance to crisis line Phone Workers and Screeners
- Support assessment, intervention planning, and crisis resolution
- Offer debriefing and emotional support to staff after challenging calls
- Monitor call activity to ensure timely, high-quality responses
- Coordinate care and resources with hospitals and community partners
- Maintain clear, accurate clinical documentation
- Participate in training, quality improvement, and team collaboration
Requirements
What we’re looking for
- Background in behavioral health, crisis intervention, or substance use services
- Ability to stay calm, focused, and compassionate in high-stress situations
- Strong communication, clinical judgment, and teamwork skills
- Comfort working with multiple technology systems at once
- Education/experience that meets one of the following:
- High School Diploma or GED + 4 years of behavioral health experience
- OR a related degree with corresponding experience (Associate, Bachelor’s, or Master’s)
- Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
Schedule & Pay
- Swing Shift - Tuesday through Saturday, 3:00 pm to 11:00 pm
- $27.87/hour
Location
- In-person role at our Seattle Call Center
Benefits you’ll appreciate
- Medical, dental, and vision coverage
- Generous paid time off and 12 paid holidays
- 403(b) retirement plan and annual wage increases
- Transit and parking benefits
- Ongoing training, supervision, and career growth opportunities
- A supportive, mission-driven team that values collaboration and well-being
If you’re passionate about crisis work and want to make a real impact during overnight hours, we encourage you to apply and be part of a team that shows up when it matters most.
Key Skills
Crisis interventionBehavioral healthClinical guidanceAssessmentIntervention planningCrisis resolutionDebriefingEmotional supportClinical documentationCommunicationClinical judgmentTeamworkSubstance use servicesTechnology systems
Categories
Social ServicesHealthcareCustomer Service & Support
Benefits
Medical coverageDental coverageVision coveragePaid time offPaid holidays403(b) retirement planAnnual wage increasesTransit benefitsParking benefitsOngoing trainingSupervisionCareer growth opportunities
Job Information
📋Core Responsibilities
Provide real-time clinical guidance and support to frontline crisis line staff during overnight hours. Coordinate care with community partners and maintain accurate clinical documentation for all interactions.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
285
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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