Electronic Medical Records (EMR) Training Specialist

• Deliver structured, consistent EMR onboarding training for new hires using Community Health’s medical EMR, Medent, and dental EMR, CareStack.
• Provide follow-up and reinforcement training after onboarding based on role, workflow, and identified needs.
• Conduct scheduled onsite rounding and at-the-elbow provider training across Community Health locations.
• Deliver targeted training related to workflow changes, system updates, and EMR technology initiatives.
• Provide group-based and one-on-one EMR training to providers, clinical staff, and administrative users, adapting the training approach to individual learning needs, roles, and workflow context.
• Assist with ambient AI and other approved EMR technology training and workflow education, as applicable.

• Support EMR adoption and consistent, standardized workflows across Community Health.
• Develop and maintain a practical understanding of clinical and clerical workflows as needed to deliver effective training. 
• Identify training and adoption gaps and collaborate with EMR Analysts to address education, workflow reinforcement, or optimization needs. 
• Promote consistent use of the EMR to reduce unnecessary variation and support efficient clinical and administrative operations. 
• Refer system configuration, application defects, access issues, and technical concerns to the appropriate EMR or IT team member.

• Develop and maintain EMR training materials, job aids, onboarding resources, and supporting documentation. 
• Create clear, engaging, and easy-to-follow instructional materials that support effective learning for end users. 
• Review and update materials to ensure they reflect current, approved workflows and organizational standards. 
• Organize EMR training resources and retire or replace outdated materials.

• Coordinate with IT, EMR, clinical, and operational leaders to plan and deliver training activities. 
• Communicate recurring user questions, training needs, and workflow feedback to the EMR team. 
• Provide training-related coverage and respond to identified education or workflow-reinforcement needs through scheduled or ad hoc group, individual, and onsite support.
• Build collaborative relationships with providers, clinical staff, administrative users, and organizational leaders to support effective learning and EMR adoption.

• Maintain accurate records of onboarding, reinforcement training, other assigned education activities, and training completion.
• Monitor recurring education needs and requests for additional support. 
• Gather feedback and assess user understanding following training activities, as appropriate. 
• Provide periodic reports on training demand, recurring themes, completion status, and opportunities to improve education or workflow consistency.

• Assist in developing and maintaining EMR training standards and procedures. 
• Support EMR-related organizational initiatives. 
• Perform other duties as assigned.

Required Skills, Knowledge, and Abilities:

• Associate’s or Bachelor’s degree in a healthcare, education, informatics, or related field, or equivalent experience.
• Two or more years of experience in training, teaching, healthcare, EMR workflow support, or a related role. 
• Experience educating, training, or supporting individuals with varying levels of knowledge and technical proficiency.
• Strong oral and written communication skills. 
• Ability to communicate technical or workflow information in a clear, practical, and approachable manner. 
• Ability to learn healthcare EMR applications and develop an understanding of role-based workflows. 
• Ability to deliver effective one-on-one and group-based training and adapt training methods to different roles, learning needs, and levels of experience.
• Ability to create clear, engaging, and easy-to-follow training materials and job aids. 
• Ability to handle sensitive information with integrity and maintain confidentiality. 
• Ability to work independently while collaborating effectively with employees at all levels, organizational leaders, and external partners. 
• Strong organizational, time-management, professional judgment, and follow-through skills, with the ability to prioritize responsibilities and coordinate multiple training needs.
• Ability to travel between Community Health locations as required.
• One or more of the following qualifications is preferred:
  • Experience using Medent, CareStack, or comparable medical or dental EMR applications. 
  • Experience serving as an EMR super user or experience assisting with onboarding, workflow education, or at-the-elbow support. 
  • Experience creating training materials or adapting education to different roles, learning needs, and levels of experience.