Treasury Support Manager - SB West Belt or SB Port Arthur

POSITION DESCRIPTION

Responsible for work supporting the Treasury Management department.  This position will support external and internal Treasury Management functions.  Work will include supervision of mutliple tasks and duties relating to setup, monitoring and ongoing maintaining of Treasury Management products and service which may include customer calls, product implementation,  training and overall support to external customers, banking centers, internal departments and the Treasury Management Sales and Support teams.  Works closely with the overall Treasury Management, Remote Deposit Capture and other internal product support departments. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for effective and timely performance of assigned functions for department.

• Duties relating to setup and support of customers usiing Treasury Management services. 
• Preparation and coordination of various Treasury management duties and responsibilities
• Requires attention to detail with accuracy and timeliness  and ensures staff handles assigned responsibilities.
• Project focused for Treasury department and TM customer initiatives  
• Supervise staff relating to support of Treasury management products and services.
• Works closely with other Treasury Management staff as well as internal departments and banking centers
• Daily interaction with customers, department team members and banking centers.
• Coordinates scheduling of support tasks and assignments of roles and responsibilities.
• Assists with monitoring risks and risk assessment of TM products and services and customers using Treasury Service products.
• Review trends of products, customer activities and complliance with any laws and regulations pertaining to Treasury products.
• Staff training as needed.
• Other duties as assigned.

1. Assumes responsibility for establishing and maintaining professional business relations with external customers, internal customers, and vendors.

• Obtains and conveys department and industry trend information as applicable. Compose correspondence as needed.
• Resolves questions and addresses requests promptly, accurately and courteously.  
• Monitors service levels of department to ensure customer serivce and problem resolution is handled expediently and correctly.
• Acts in a courteous and professional manner.
• Maintains confidentialty of customer information.

1. Assumes responsibility for establishing and maintaining effective coordination and working relations  with Bank Associates, Treasury Associates, Management and Vendors.

• Coordinates with related departments as needed.  
• Supports and assists in planning and development of Treasury management customer efforts and department initiatives. 
• Keeps management informed of area activities, risks, trends and of any significant problems.  
• Attends and participates in meetings as required.
• Assists in development and recommendations of processes,  procedures and reporting and related documents for the TM department and customer initiatives
• Assists in development of workflow
• Assists in training and development of training for TM team
• Assists with department product and services focus materials.

1. Assumes responsibility for related duties as required or assigned. 

• Stays informed of changes in area policies, procedures, and requirements.
• Ensures that work area is clean, secure, and well maintained.
• Completes special projects and tasks as assigned.

PERFORMANCE MEASUREMENTS

1. Position duties are performed in accordance with established policies, procedures, and legal requirements.
2. Staff supervision
3. Customer inquiries are handled in an appropriate manner.    
4. Documents and customer setups are accurate and timely.
5. Records and reports are correctly prepared and submitted in a timely manner.
6. Good working relations with internal departments.  Questions are promptly and courteously resolved.  Assistance is provided as needed.  
7. Management is appropriately informed.

QUALIFICATIONS

Education/Certification:   College preferred.   

Required Knowledge:        General banking knowledge, Treasury Management knowledge desired.

Experience Required:        1-3 years banking or office experience or equivalent higher education experience

                                                PC computer skills required, including use of Microsoft Office products 

Skills/Abilities:                  

Accurate and attentive to detail.    Supervision skills/experience

                                                Well organized.

                                                Ability to assist others.

                                                Able to use PC, calculator, phone and all related business equipment.

                                                Strong communication skills. 

                                                Regular attendance required