Manager 1, Operations Support Team
Overview
The national offices of the Presbyterian Church (U.S.A.), A Corporation (“A Corp”) “PC(USA)”, based in Louisville Kentucky, serve with mid-councils, congregations, worshipping communities, and partner organizations to carry forth the mission of Jesus Christ. Approximately 400 individuals, diverse in race, age, gender, sexual orientation, faith, skills, and more, come together as colleagues to work for a world where justice reigns, peace prevails, and God’s love extends to all people. This community comprises the staff of national entities: the Presbyterian Life & Witness, the Presbyterian Publishing Corporation, Presbyterian Women, Investment and Loan Program, and the Administrative Services Group.
Basic Commitment: This position calls for a commitment to the mission of the Presbyterian Church (U.S.A.) as noted in its theological confessions, the Book of Order, and the actions of the General Assembly.
Organizational Purpose:
The General Assembly’s Presbyterian Life & Witness (PL&W) is called as a partner to convene, connect, equip, and empower the whole church as disciples journeying toward God’s wholeness – in the PC(USA) and beyond. Justice, love, equity, and inclusion (representation and full participation) are core and foundational values already embedded in the theology, polity, and confessional life of the PC(USA). The four values below are how the PL&W lives out those foundational commitments: Nimble, Trustworthy, Learning, Courageous.
Purpose of Position:
This is a people management position responsible for overseeing a single program area and ensuring that work is completed accurately, efficiently, and in alignment with organizational expectations. The role performs complex, non-routine programmatic and supervisory duties, with responsibilities that vary in complexity, scope, and impact in response to program needs.
The position utilizes knowledge of standard concepts, practices, and procedures within the relevant field to identify issues and potential program risks, analyze and interpret findings, and recommend or approve improvements. In collaboration with other departments, this role focuses on advancing the organization’s mission and strategic goals.
This position operates under general supervision and requires a moderate to high degree of judgment and discretion. Responsibilities also include conducting performance reviews and providing employees with feedback on strengths, development areas, and overall performance.
The Operations Support Team Manager provides strategic leadership, supervision, and coordination for a centralized administrative support team that delivers high-quality operational and administrative services across the organization. This position is responsible for managing staff, optimizing workflows, allocating human resources, establishing service standards, and ensuring responsive, efficient support to departments and leaders. The Manager fosters a culture of customer service, continuous improvement, collaboration, and operational excellence.Roles and Responsibilities (list in order of priority):
Team Leadership and Management
- Lead, supervise, coach, and develop members of the Operations Support Team.
- Establish performance expectations, goals, and accountability measures for team members.
- Ensure onboarding, training, performance evaluations, and professional development activities.
- Promote a positive, collaborative, and service-oriented team culture.
- Manage staffing levels, workload distribution, and scheduling to ensure adequate coverage and responsiveness.
Operational Oversight
- Direct the daily operations of a centralized administrative support pool serving multiple areas of ministry and constituents.
- Assess incoming work requests and assign resources based on priorities, capacity, and expertise.
- Develop and maintain service-level standards and performance metrics.
- Monitor quality, timeliness, and consistency of administrative support services.
- Identify operational challenges and implement solutions to improve efficiency and effectiveness.
Process Improvement and Resource Management
- Evaluate administrative processes and recommend improvements to streamline workflows and eliminate redundancies.
- Develop standardized procedures, templates, and best practices for administrative support functions.
- Leverage technology and automation tools to enhance productivity and service delivery.
- Analyze workload trends and resource utilization to support informed decision-making.
- Manage special projects and initiatives related to operational effectiveness and organizational support.
Administrative and Business Support Services
- Ensure high-quality support for activities such as:
- Contracts, purchase orders, and invoice processing
- On-line meeting facilitation
- Document preparation and formatting
- Data entry and records management
- Reporting and presentation preparation
- Project support
- Ensure compliance with organizational policies, procedures, and records retention requirements.
Constituent Engagement
- Serve as the primary point of contact for areas utilizing Operations Support Team services.
- Build strong relationships with organizational leaders and staff to understand support needs and priorities.
- Gather feedback and evaluate customer satisfaction to improve service delivery.
- Communicate team performance, challenges, and recommendations to leadership.
- Bachelor’s Degree required; master's degree preferred
- 5 – 8 years of increasingly responsible related programmatic experience combined with some supervision responsibilities, preferably at a non-profit or faith-based organization
- Two or more years of supervisory, team lead, or project management experience.
- Demonstrated experience managing budgets and coordinating contracts
Required Skills:
- Proficiency using Microsoft Suite (including Outlook, Word, Teams, PowerPoint, and Excel) and other appropriate software.
- Demonstrated ability to lead and develop high-performing teams.
- Strong project management and organizational skills.
- Excellent verbal and written communication abilities.
- Ability to manage competing priorities and adapt to changing organizational needs.
- Strong customer service orientation and relationship management skills.
- Experience developing processes, workflows, and operational procedures.
- Ability to analyze data, identify trends, and make recommendations for improvement.
- Strong judgment, discretion, and commitment to confidentiality.
- Understanding and knowledge of PC(USA) and its organizational structure.
- Ability to speak one or more languages other than English very helpful.
- Experience supporting nonprofit, faith-based, educational, association, government, or mission-driven organizations.
- Experience managing shared services or administrative support center.
- Knowledge of business process improvement methodologies.
- Experience with workflow management, ticketing, or resource allocation systems.
- Experience supporting cross-functional teams.
Physical Requirement / Essential Functions:
- This is largely a sedentary position that may require occasional lifting up to 15 pounds. Requires the ability to see, hear, speak, type, write, walk, stand, bend, and lift
- Sensory and physical requirements include the ability to communicate verbally in person and through technology and use the computer for extended periods of time. Ability to communicate via telephone, via Zoom, and other computer technologies required
- Able to read and understand written materials.
- Ability to communicate in a manner suitable to a church office environment
- May require occasional overnight, out-of-town travel
- Location: This is a full-time position working a minimum of (3 days per week in the Presbyterian Center in Louisville, KY
Additional Information/Benefits:
We believe a balanced life, with time for work, leisure, and spiritual nurture, makes us healthier and more productive colleagues.
PC(USA) offers a competitive benefits package for eligible employees including
- Defined Pension Plan
- Medical
- Dental
- Vision
- Basic Life Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program (EAP)
- Flexible Spending accounts
- 403(b) Retirement Savings Plan
- Vacation Days
- Sick Days
- Paid Holidays.
PCUSA Commitment:
Our faith in God inspires our commitment to the values of diversity, equity, inclusion, and belonging and is grounded in scripture, the Constitution of the Presbyterian Church (U.S.A.), and actions of the General Assembly of the Presbyterian Church (U.S.A.).
Presbyterian Church (U.S.A.) is committed to being an Equal Employment Opportunity Employer as defined by the U.S. government, including gender identity and sexual orientation.
Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.
You'll be redirected to
the company's application page