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JOB DETAILS

Service Ambassador

CompanyAD Ports Group
LocationAbu Dhabi
Work ModeOn Site
PostedOctober 30, 2026
About The Company
AD Ports Group, a leading global enabler of integrated trade, industry and logistics solutions, is committed to building elite trade and logistics propositions. As trade has grown, so have we. Today, we are an integrated business across five clusters – Ports, Economic Cities & Free Zones, Maritime & Shipping, Logistics, and Digital connecting global maritime routes and international trading partners. Through organic growth and partnerships, AD Ports Group has developed over the years into an integrated premier enabler of trade, industrialisation, and economic diversification. Established by Emiri Decree and owned by ADQ, an active sovereign investor focused on critical infrastructure and global supply chains.
About the Role

The Service Ambassador will be the primary point of contact for customers of the Foreign Labour Services (DLS) unit, ensuring timely and accurate processing of transaction requests. This role relieves the current single‑person dependency, improves service continuity during leave periods, and reduces reliance on external Abu Dhabi centres. The position will be based in the Al Ain office with existing desk space and standard IT provisions.

Responsibilities

  • Respond to customer inquiries and explain transaction requirements.
  • Receive, check, process, and track DLS transactions within approved procedures and system permissions.
  • Follow up on pending transactions and missing documentation.
  • Maintain accurate records and coordinate with relevant internal teams.
  • Provide local coverage during colleagues planned and emergency leave, training leave.

Qualifications

Educational and Technical Qualifications:

  • High school or Diploma.

  • Minimum 1-year experience in customer interface preferably in a service industry.

  • Strong communication & collaboration skills

  • Ability to communicate with all managers, supervisors and fellow associates.

  • Strong communication skills and the ability to engage with potential customers and members alike.

  • Detail oriented with a great sense of pride for self and company integrity.

Language Skills:

English and Arabic – Good Written and Spoken

Years of Experience:

1 year of experience in customer interface.

Nature of Experience:

Customer Interface

Key Skills
Customer serviceTransaction processingCommunicationCollaborationRecord keepingAttention to detailEnglishArabicData entryProblem solving
Categories
Customer Service & SupportAdministrativeGovernment & Public Sector
Job Information
📋Core Responsibilities
The Service Ambassador will manage customer inquiries and process Foreign Labour Services transactions accurately. They will also maintain records and provide coverage for colleagues during leave periods.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
7739
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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