Operations Manager

• Helps design and implement solutions that delivers performance to target on quality, health, and
  safety, environmental, operations, customer, financial, commercial and colleagues.
• Maintains compliance with statutory requirements through adherence to procedures and effective
  colleague training and development.
• Ensures availability of resources to maximise efficiency whilst delivering the required workload by
  working with the resource planning teams.
• Provides a safe working environment; role models and maintains safe and secure working
  practices.
• Identifies, develops, and achieves plans to improve contract profitability year on year against
  departmental targets.
• Works with operation performance manger to develops and coordinate the accurate and timely
  operational and business dashboards for each delivery area, working with Customer Insight to
  ensure external benchmarking and customer focus.
• Creates and manages service level agreements with key suppliers and stakeholders.
• Leads a customer focused employee relations climate, working jointly with colleagues through
  meaningful engagement and empowerment.
• Enables, empowers, and embeds a continuous improvement culture that delivers value added
  change.

Responsibilities

• Helps design and implement solutions that delivers performance to target on quality, health, and
  safety, environmental, operations, customer, financial, commercial and colleagues.
• Maintains compliance with statutory requirements through adherence to procedures and effective
  colleague training and development.
• Ensures availability of resources to maximise efficiency whilst delivering the required workload by
  working with the resource planning teams.
• Provides a safe working environment; role models and maintains safe and secure working
  practices.
• Identifies, develops, and achieves plans to improve contract profitability year on year against
  departmental targets.
• Works with operation performance manger to develops and coordinate the accurate and timely
  operational and business dashboards for each delivery area, working with Customer Insight to
  ensure external benchmarking and customer focus.
• Creates and manages service level agreements with key suppliers and stakeholders.
• Leads a customer focused employee relations climate, working jointly with colleagues through
  meaningful engagement and empowerment.
• Enables, empowers, and embeds a continuous improvement culture that delivers value added
  change.

Qualifications

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
✓ Educated to college level or Minimum 3 years’ experience in supervising large operational teams.
✓ Contract management experience.
✓ Demonstrable structured leadership training is desirable.
✓ Experience in leading and empowering change in an operational or service environment.
✓ Knowledge of the GCC market/industry and its related rules & regulation.
✓ Health & Safety qualification (desirable)
Skills & Capabilities:
✓ Excellent communication skills, able to present and articulate clearly to all levels.
✓ Strong cross team working & collaboration skills, able to build and foster excellent cross
departmental relationships.
✓ Demonstrates understanding of Dulsco business, operational, and commercial strategy to ensure
effective decision making and the delivery of business plan.
✓ Effective at both strategic and operational decision making and able to turn strategy into results.
✓ Able to forecast and predict future challenges to embed a non-reactive, delivery led culture.
✓ A proven well-regarded leader evidenced through managing change with empathetic, balanced
judgement, decision making and influencing skills.
✓ Demonstrated ability to coach, lead and engage with large groups of colleagues.
✓ Strong people leadership skills, with ability to clearly explain and deliver business change.