JOB DETAILS
Strategic Account & Delivery Manager
Companyaryza Group
LocationNieuwegein
Work ModeOn Site
PostedOctober 30, 2026
About The Company
We work tirelessly with our partners to provide holistic, intelligent and dynamic solutions that help manage debt, insolvency and loans, and enable our customers to build strong and lasting relationships with businesses and consumers
About the Role
Job Description
As a Strategic Account & Delivery Manager, you are responsible for managing a portfolio of assigned key accounts while ensuring the successful delivery of customer projects and initiatives. You act as the primary business partner for your customers, drive customer success, project delivery, retention, cross-sell and upsell opportunities across the Aryza suite.Your contribution
Key Account Management- Own and manage a portfolio of strategic customer accounts.
- Develop executive and operational stakeholder relationships.
- Conduct regular business reviews and account planning sessions.
- Ensure customer retention and long-term partnership growth.
- Act as primary escalation point and trusted advisor.
- Identify and develop cross-sell and upsell opportunities.
- Support contract renewals and commercial discussions.
- Maintain account growth plans and customer roadmaps.
- Collaborate with Sales and Product teams to position additional solutions.
- Contribute to revenue growth targets.
- Lead implementation, upgrade and transformation projects.
- Manage plans, timelines, budgets, risks and resources.
- Coordinate internal and customer stakeholders.
- Provide structured reporting and governance.
- Ensure successful delivery within scope, time and budget.
- Coordinate service improvements and escalations.
- Monitor service performance and customer satisfaction.
- Drive adoption and business value realization.
- Represent customer requirements internally.
What makes you stand out
- 5+ years of account management, customer success or project management experience.
- Experience in SaaS, software or technology environments.
- Strong commercial awareness and business acumen.
- Excellent stakeholder management and communication skills.
- Knowledge of Agile, Scrum or PRINCE2 methodologies.
What we offer
Have we sparked your interest?
Can you see yourself in this role? Then we’d love to get to know you! Please send us your CV and a short cover letter, along with your earliest possible start date and your salary expectations.About us
One team, one purpose
We believe in working closely together towards a shared vision.
At Aryza we are a global family. We encourage teams to unleash their potential by building tools that genuinely help improve the financial situation of people and businesses around the world. If you are interested in what’s next, we’re looking for people who believe that we can accomplish so much more together than apart.
Get in touch and join our amazing team!
Key Skills
Account ManagementCustomer SuccessProject ManagementStakeholder ManagementSaaSBusiness DevelopmentCommercial AwarenessAgileScrumPRINCE2Strategic PlanningContract RenewalsUpsellingCross-sellingGovernanceCommunication
Categories
Management & LeadershipCustomer Service & SupportSalesSoftwareTechnology
Job Information
📋Core Responsibilities
The Strategic Account & Delivery Manager will manage a portfolio of key accounts to drive customer success, retention, and commercial growth. They are responsible for leading project implementations, managing budgets and timelines, and acting as a trusted advisor to stakeholders.
📋Job Type
permanent employee
📊Experience Level
5-10
💼Company Size
400
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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