Contact Center Representative- FT

Description

Join Our Contact Center Team!

Are you passionate about delivering exceptional service and enjoy using technology to create meaningful member experiences? We have an immediate opening for a Member Contact Center Representative!  You'll assist members with everyday banking transactions through electronic communication, including our Interactive Teller Machines (ITMs), while providing friendly, personalized service through live video from various Trius branch locations. Bilingual communication skills are a plus!

At Trius, you'll receive comprehensive training, work alongside a supportive and energetic team, and have the opportunity to use innovative technology to make a difference in our members' financial lives. Come experience the Trius Difference—where people, purpose, and community come together to provide HOPE.

Role & Responsibilities

• Deliver exceptional, personalized member service through in-person, phone, video, and electronic channels.
• Process transactions, assist with account services, and educate members on ITMs and other banking technology.
• Build lasting member relationships by identifying financial needs, recommending products and services, and providing referrals.
• Support sales, referral, and branch goals while providing financial education and guidance.
• Maintain accurate cash handling, member records, and required documentation.
• Follow credit union policies, procedures, and applicable regulatory requirements, including BSA and OFAC.
• Contribute to a positive team environment through collaboration, accountability, and open communication.

We're Looking for Someone Who:

• Enjoys working with people and making a difference in their financial journey.
• Communicates effectively and builds trust through positive interactions.
• Demonstrates initiative, problem-solving skills, and a willingness to learn.
• Is comfortable with technology and adapting to new processes.
• Has strong attention to detail and handles responsibilities with accuracy.
• Enjoys teamwork, embraces change, and brings a positive attitude to the workplace.
• Is motivated to grow, develop, and contribute to the success of the team.

Schedule

We are looking for a qualified candidate to work full-time, with a schedule between Monday–Friday, 8:00 a.m. to 5:00 p.m.

Enjoy a predictable schedule with no weekends and no holidays, giving you more time for what matters most!

Work Location

Ability to work at either the Kearney or Lexington branch.

Benefits provided

• Insurance (Health, Dental, Vision, Life, STD and LTD) - FT candidates
• PTO
• 11Paid holidays
• 401(k) with generous match
• Trius "swag"
• Flexible work environment/schedule
• Longevity benefits
• Paid training

 We are an Equal Opportunity Employer

Trius Federal Credit Union is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, creed, sex, gender, age, national origin, disability, veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations will be made for qualified individuals with disabilities, unless doing so would create an undue hardship.

We are committed to providing an inclusive and welcoming workplace where everyone has the opportunity to contribute, grow, and succeed.