ILS Coordinator - Hiring ASAP!

About The Arc of Butte County

The Arc of Butte County is a nonprofit founded in 1962, dedicated to empowering individuals with intellectual and developmental disabilities (I/DD) to live, work, and thrive. Through programs including adult day services, respite care, supported employment, and independent living skills training, we champion inclusion, independence, and full participation in society. We're looking for compassionate team members who share our commitment to making a meaningful difference.

About the Position

As Independent Living Services (ILS) Coordinator supports the daily operations of the Independent Living Services program, ensuring that individuals with intellectual and developmental disabilities receive quality, person-centered services that promote independence and improve their quality of life. This position coordinates client services, oversees ILS Instructors, manages documentation, and works closely with clients, families, service coordinators, and community partners. The ILS Coordinator plays an important role in supporting staff, addressing service needs, maintaining program compliance, and ensuring that clients receive services aligned with their Individual Service Plans (ISPs). 

This is an in person on site position based in Chico, CA. Remote work is not available for this role.

What You'll Do

Program Coordination & Client Services

• Coordinate daily ILS program operations to ensure consistent, quality client services

• Manage new client referrals, intake assessments, and service coordination

• Assist with developing, reviewing, and updating Individual Service Plans (ISPs) based on client needs and goals

• Monitor client progress and ensure services align with authorized goals and program requirements

• Maintain regular communication with clients, families, ILS Instructors, and service coordinators regarding client needs and program updates

• Identify and address client service concerns, staffing challenges, and urgent situations, coordinating appropriate support when needed

• Participate in daily team meetings and communicate relevant program updates

Staff Coordination, Training & Supervision

• Assist with recruiting, interviewing, onboarding, and training ILS Instructors

• Coordinate instructor assignments, schedules, and staff coverage to meet client and program needs

• Provide ongoing coaching, guidance, and performance feedback to ILS Instructors

• Monitor staff performance, participate in employee evaluations, and address performance concerns in coordination with program leadership

• Ensure staff understand and follow organizational policies, service expectations, and documentation requirements

Client Advocacy & Community Support

• Advocate for clients and support informed decision-making, independence, and meaningful community participation

• Assist clients with identifying housing opportunities, accessing community resources, and developing independent living skills

• Coordinate with Far Northern Regional Center, service coordinators, and community agencies to support client needs

• Support Resource Station activities, food distribution services, and partnerships with community organizations, including Feeding America

• Build and maintain positive, professional relationships with clients, families, and community partners

Documentation, Compliance & Program Improvement

• Maintain accurate, complete, and timely client and program records in accordance with organizational and agency requirements

• Review instructor documentation for accuracy, completeness, and compliance with program standards

• Ensure required incident reports and General Event Reports (GERs) are submitted through the appropriate reporting systems, including Therap, within required timelines

• Follow applicable reporting procedures for suspected abuse or neglect, including Adult Protective Services (APS) and Child Protective Services (CPS), as required by law and organizational policy

• Use organizational systems such as MITC, CareSmartz, Asana, Google Calendar, and Therap to coordinate schedules, services, documentation, and program activities

• Assist with preparing program reports, monitoring documentation, and identifying opportunities to improve service quality and operational efficiency

• Collaborate with the ILS Associate Director to address program needs and support continuous improvement

• Perform other related duties as assigned based on organizational and program need

What You'll Bring

• Associate degree or higher in Human Services, Social Work, Psychology, Sociology, Special Education, or a related field preferred

• Equivalent combinations of education, training, and relevant work experience will be considered

• Experience supporting individuals with intellectual and developmental disabilities or individuals receiving community-based services

• Experience coordinating services, programs, staff schedules, or client caseloads

• Ability to provide staff guidance, coaching, and constructive feedback

• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines

• Strong problem-solving skills and sound judgment when responding to client or staffing concerns

• Effective written and verbal communication skills

• Ability to communicate professionally with clients, families, employees, and community partners

• Ability to maintain accurate records and follow documentation requirements

• Comfort using digital tools, scheduling platforms, and electronic record systems

• Ability to work independently while collaborating with program leadership and team members

• Ability to maintain confidentiality and handle sensitive information appropriately

• Commitment to promoting independence, client choice, dignity, and inclusion

Perks & Benefits: Benefits may vary based on position and eligibility. Available offerings may include:

• Health, dental, and vision insurance

• Company-paid basic life insurance

• 401(k) retirement plan with up to a 3% employer match

• Paid time off, including vacation and paid sick leave

• 11 Paid Holidays plus 1 Floating Holiday

• Paid training and professional development opportunities

• Employee discount at the Arc thrift store

Requirements

• Must pass a post offer pre-employment background check, non-arduous physical, drug/TB screen

• Ability to travel locally to meet with clients, partners, or attend events, if applicable.

• Ability to work in various environments, including office and community settings.

• Ability to perform essential job duties with or without reasonable accommodation.

Equal Opportunity Employer 
The Arc of Butte County is an equal opportunity employer. We are committed to hiring individuals based on their qualifications and experience, and we welcome applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability, or other protected status.