Teller Supervisor - Blair

Description

The Teller Supervisor is responsible for leading the daily operations of the teller line while delivering exceptional customer service and ensuring compliance with all bank policies, procedures, and regulatory requirements. This position provides leadership, coaching, and oversight to teller staff, promotes operational excellence, and supports the achievement of branch goals. The Teller Supervisor serves as a role model for service standards, accuracy, accountability, and teamwork while helping to develop employees and create a positive customer experience.

Duties & Responsibilities

1. Develop a strong team within the branch including selecting, interviewing, hiring and continually developing staff, mentoring, and evaluating individual team member performance and growing talent for long-term contributions to the bank
2. Schedule staff to maintain full coverage while providing maximum efficiency to the bank.
3. Lead the continuous training, development, and mentoring of teller staff to build operational excellence, strengthen customer service skills, and support individual career growth.
4. Oversee maintenance, usage, training and cost effectiveness of all supplies and equipment used by the teller team, including but not limited to workstations, coin and currency machines, BIC machine, instant issue card machine, coffee machine and alarm equipment.
5. Conduct teller transactions in a courteous, professional, accurate, and efficient manner while delivering exceptional customer service. Build customer relationships by identifying needs, answering questions, and utilizing knowledge of bank products and services to provide solutions and make appropriate referrals. Reconcile and balance teller drawers, vaults, mail drops, and night depositories; investigate discrepancies and initiate corrective actions as needed to ensure operational accuracy, security, and compliance with bank policies and procedures.
6. Oversee all aspects of safe deposit box operations, including customer service, lease administration, access documentation, key control, rent collection, box inventory management, and required audits. Ensure accurate records are maintained and all activities are conducted in accordance with Bank policies, security protocols, and regulatory requirements.
7. Prepare, review, and maintain accurate operational and regulatory reporting related to teller functions, including but not limited to cash drawer and vault balancing, savings bond processing, tax reporting, management reports, and Board reporting. Ensure reports are completed accurately, submitted timely, and comply with Bank policies, procedures, and regulatory requirements
8. Understand and adhere to all bank policy, procedures, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required. Report all compliance issues, violations of law or regulations to your manager or compliance officer or ethics hotline by calling 1-866-363-8422. Ensure compliance with Cyber-security policies and standards. Affirm on each performance review that they will comply with regulations.
9. Exhibit professional behavior and promote positive working relationships. Practice WCB values and support the goals and strategic plans of the Bank. Conduct personal finances in a manner consistent with the Employee Handbook and Code of Business Conduct.
10. Perform all other duties as assigned.

Requirements

• Three to five years banking experience, preferred.
• Two years of teller related experience, preferred.
• Two to three years of client service and sales experience preferred.
• High school diploma or equivalent is required. Secondary education is preferred.
• Previous people management experience, highly preferred.
• Ability to effectively work both independently as well as collaboratively in a team environment.
• Ability to communicate orally and in writing with customers and co-workers in a courteous and professional manner.
• Ability to effectively interact comfortably and confidently with different audiences.
• Strong passion for customer service, continuously striving for remarkable service.
• Analytical and problem-solving skills with an ability to leverage client insights to drive solutions is must.
• Strong attention to detail and highly organized while focusing on work quality.
• Ability to maintain a high level of confidentiality.

Member FDIC

EEO

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status